Jeremy Yapp

I am a driven individual who has worked in a variety of environments. I have a Bachelor's of Science in Sociology with a focus on Criminal Justice. I have worked at a total of seven nightlife locations between Connecticut and Georgia.

I have held one managerial position where I directly oversaw hundreds of workers. I have held one supervisory position where I organized and was responsible for a security team. I have completed an internship with Milton Police Department, located in Milton, Georgia.

I am a natural leader who is driven to succeed.

Operations Manager at PACE MOTOR LINES (2024-06 – Present)

Operations manager training; oversee logistic operations for Pace and its customers for CT/MA/RI region.

• Route planning/management
• Driver scheduling
• Dispatch between terminal and drivers/customers
• Communications between customers and brokers
• Communications between terminal and warehouses
• Supervising/assisting docks and incoming/outgoing freight between Pace trucks and customer trucks
• Incident prevention and resolution and safety training
• Always ensuring customer satisfaction and Pace efficiency

Domestic Operations at BTX GLOBAL LOGISTICS (2023-08 – 2024-05)

Team lead for two major regions of prestigious customer; oversaw logistics for Greater Baltimore and Greater Atlanta focusing on shipping and transfers of medical devices. Establish relationships with freight partners as well as working directly with patients receiving devices to ensure the operation runs smoothly. Communicate with team and customer on how to get our services done in the most efficient and profitable manner while guaranteeing excellent service.

Business Development Representative at Nolan Transportation Group (2022-06 – 2022-10)

• Build and maintain relationships with customers and shipping facilities
• Bridge shipments to carrier companies that can transport the customer's freight
• Track and ensure timely shipments
• Provide market-accurate quoting, billing, invoicing

Owner/Operator at Yappster Enterprises LLC. (2021-03 – Present)

Hotshot trucking owner/operator. Job responsibilities included locating freight options through various brokerages that relationships had been built with. Transporting freight in a safe and timely manner from shippers to receivers across the country. Payroll management as well as overseeing all other business expenses including fuel, lodging, maintenance, insurance, permitting, and more.

Motorcycle Sales / Floor Manager at Killer Creek Harley-Davidson (2019-12 – 2021-03)

• Train new sales associates in CRM usage as well as the motorcycle sales process
• Assist new sales associates in presenting numbers to customers and help with the closing of deals
• Provide and maintain excellent service and customer relations
• Provide knowledge on Harley-Davidson motorcycles to assist customers in finding right vehicle for their needs
• Maintain one point-of-contact system with customers from sale throughout relationship at dealer

Motorcycle Sales at Hellbender Harley-Davidson (2019-01 – 2019-11)

• Provide and maintain excellent service and customer relations
• Provide knowledge on Harley-Davidson motorcycles to assist customers in finding right vehicle for their needs
• Maintain one point-of-contact system with customers from sale throughout relationship at dealer

Carrier Sales Rep at Coyote Logistics (2017-01 – 2019-01)

• Build and maintain rapport with carrier companies to ensure timely shipment of third-goods
• Communicate efficiently between drivers, dispatchers, Coyote team, shipper/receiver staff
• Monitor all shipments and make necessary parties aware of any changes that may occur during transit

Sales Associate at Killer Creek Harley-Davidson (2016-02 – Present)

• Assist customers with motorcycle purchases through informative and courteous service
• Negotiate prices
• Provide excellent customer service
• Explain to customers why purchasing with me is better than with anywhere else

Assistant Manager at Service Road Corporation (2009-03 – 2015-09)

• Open and close business
• Know how to operate and maintain registers
• Know how to operate and maintain POS system
• Perform nightly cash-outs and make deposits to bank
• Schedule employees
• Enforce company policies

Bachelor's of Science in Sociology – Reinhardt University (2014)