Jeri Ellen Helms

Communications and events professional with experience supporting digital content, community outreach, and event coordination within nonprofit, public service, and client-centered environments. Skilled in social media management, marketing support, administrative coordination, and public-facing communication. Passionate about accessible, mission-driven work.

Marketing Concierge at TradeMark Residential (2025-06 – 2026-01)

Served as the first point of contact for clients, guests, and prospects, supporting positive interactions and reinforcing professional credibility

• Created, scheduled, and monitored content across social media platforms (Instagram, Facebook, LinkedIn), maintaining consistent brand presence and audience engagement
• Assisted with increasing brand visibility through digital marketing, community outreach, and consistent brand representation
• Maintained and updated listing and website information, ensuring accurate, timely public-facing content
• Designed marketing collateral including flyers, brochures, digital ads, and email campaigns to support outreach and events
• Supported planning and execution of client-facing events and promotional initiatives, coordinating materials, timelines, and attendee engagement
• Tracked engagement metrics and prepared performance reports to inform content strategy

Superintendent & Exhibit Worker (Seasonal) at North Carolina Department of Agriculture (2022-10 – 2025-10)

Supported planning and execution of a large-scale public event (The North Carolina State Fair Folk Festival) and competitions as part of the North Carolina State Fair

• Coordinated logistics with team leaders, participants, and vendors to ensure smooth event operations
• Served as an emcee and public-facing representative, engaging diverse audiences and maintaining a polished presence
• Managed participant communications, reviewed materials, and ensured deadlines and guidelines were met

Work-Life Intake Consultant at Workplace Options (2015-05 – 2017-10)

Delivered personalized client support via phone, email, and chat, gathering intake information and connecting individuals with appropriate resources

• Provided one-on-one training to new team members, supporting consistent service delivery and effective onboarding
• Maintained accurate CRM records and supported informational outreach, improving internal communication

Bachelor of Arts in Psychology – William Peace University (2016-12)