Jerika Carlisle

Detail-oriented and dependable Medical Administrative, Insurance Claims, Customer Service, and Data Entry professional with 13+ years of experience processing insurance claims, verifying information, managing electronic records, and providing administrative support in fast-paced environments. Trained in medical administration, medical billing and coding, and data entry, with experience handling confidential information with accuracy and professionalism. Strong background in claims processing, documentation review, data verification, records management, customer service, and problem resolution.

Known for exceptional attention to detail, organization, reliability, and the ability to manage high-volume workloads while meeting quality and productivity standards.

TRANSACTION PROCESSOR at Conduent (2013-04 – Present)

Process high-volume insurance claims, payment documents, customer information, and business records while maintaining accuracy, confidentiality, and productivity standards.

• Review and verify claims and support documentation for completeness, accuracy, and proper processing.
• Enter and update customer and claims information into electronic systems with a high level of attention to detail.
• Perform data entry, image capture, document processing, and electronic records management for insurance claims and payment-related documentation.
• Research discrepancies and missing information and communicate with internal departments to resolve issues.
• Route claims, correspondence, and supporting documentation to appropriate departments for review and processing.
• Maintain organized electronic records and follow established procedures for document retention and information handling.
• Meet daily quality, productivity, accuracy, and turnaround-time requirements in a fast-paced environment.
• Use Microsoft Word, Excel, Outlook, and proprietary computer systems to complete administrative and data-processing responsibilities.
• Handle sensitive customer and insurance information in accordance with company confidentiality and security procedures.
• Demonstrate strong organizational skills while managing multiple priorities and high-volume workloads.
• Collaborate with team members and internal departments to ensure claims and documentation are processed accurately and efficiently.

PRODUCTION ASSEMBLY at Webasto Sunroofs (2013-02 – 2013-04)

• Performed assembly and quality control tasks while meeting established production and accuracy standards.
• Worked effectively as part of a team to achieve daily production goals.
• Rotated between workstations and adapted quickly to changing operational requirements.
• Prepared completed products for shipment while maintaining attention to quality and detail.

SHIFT LEADER at Dunkin' Donuts (2008-05 – 2013-05)

• Supervised daily operations and assigned responsibilities to team members to maintain efficient workflow.
• Provided professional, customer-focused service and resolved customer concerns in a calm and respectful manner.
• Create employee schedules and assist with staffing and daily operational planning.
• Trained new employees on company procedures, customer service expectations, and workplace standards.
• Managed inventory, supply orders, and daily business records.
• Processed cash transactions and maintained accurate financial records.
• Demonstrated strong communication, leadership, problem-solving, and multitasking skills in a fast-paced environment.

FOOD SERVICE WORKER at University of Kentucky Hospital (2005-07 – 2007-05)

• Provided professional service to patients and healthcare staff in a hospital environment.
• Prepared and delivered patient meal trays according to individual dietary requirements.
• Recorded patient meal selections and verified orders for accuracy.
• Communicated respectfully with patients and responded to questions and requests.
• Followed hospital safety, sanitation, and infection-control procedures.
• Demonstrated compassion, patience, and professionalism when interacting with patients.

MEDICAL ADMINISTRATIVE ASSISTANT / MEDICAL BILLING & CODING – The Medical Institute of Kentucky (2019-04 – 2019-12)

DATA ENTRY CERTIFICATE – Bluegrass Community & Technical College (2006-08 – 2008-12)