Jerimy Macy

I'm an experienced Program Specialist focused on Community Development, Career Coaching, Case/Project Management, and Technical Administration. My goal is to work with communities, teams, and environments where empathy, empowerment, and human goodness are valued.

San Francisco EDD Workforce Services Branch August 2020 - July 2022

Program Specialist

• Supported job seekers through the organization, hosting, and presentation of career workshops as well as dedicated 1on1 sessions focused on resume construction, interview coaching, and career-oriented discussions
• Identified gaps in audience targeting/segmentation via internal metrics/tools to develop projects focused on outreach, increasing new client onboarding, and successfully managing relationships with internal and external stakeholders 
• Prepared regular comprehensive reports discussing project data, methodology, and results on outreach, marketing, and case management projects to acquire additional budget and resources to help with future initiatives
• Managed client cases according to state and federal guidelines and managed current partner relationships/developed new ones using internal metrics/tools to track outreach, onboarding, and distribution of services
• Efficiently managed programs, delivered projects, and completed client cases by critically analyzing progress, troubleshooting bugs, and elevating concerns in a timely fashion to mitigate program risks - initialized 3 new outreach projects for 3 segments of the San Francisco community

Lead Sales Associate

• Evaluated/modified store layout by analyzing corporate metrics to accurately reflect Muji Brand during promotional periods and help make the customers’ browsing experience more seamless - increased sales during high-value seasons up to 35%
• Preemptively evaluated, recorded, and replenished store inventory to prevent stock shortage during upcoming store sales and promotional events - decreasing back orders by up to 40%
• Effectively communicated to new customers and new hires about the Muji brand, as directed by management
• Optimized onboarding initiatives to smoothly ramp up new hires by educating them about Muji’s brand guidelines, mission statement, and communication best practices 

This is a social/professional community focused on creating an environment for creatives and young professionals to connect, find professional & mental health resources, and overall, create a space for positive energy to grow

• Increased member engagement by over 300% over 6 months through individual check ins, social/professional events, and organizing in-person meetups
• Worked with a team of moderators to create engaging content, events, and relationships with community members, sponsors, and other stakeholders

This community is focused on creating a space for bi-racial/multi-racial folx, or “halfies”, to connect, create relationships, and navigate their ethnic/cultural identities

• Increased member engagement by over 200% over 6 months through organizing speed-dating events, language exchange events, and game nights

San Jose State University - Business Administration: General Business, BS Graduation: December 2019