Jeris Seraile II

Motivated and safety-focused Delivery Driver with hands-on experience in logistics, customer service, and route management. Skilled in vehicle operation, product handling, and ensuring on-time, accurate deliveries while maintaining high customer satisfaction. Seeking an opportunity with a reputable company that offers weekly pay, remote work, paid training, and career advancement, bringing strong work ethic, reliability, and commitment to safety to develop into a professional CDL driver.

Recognized for dependability, teamwork, and maintaining a clean driving and performance record in fast-paced environments.

Owner at I AM ENCODED (2023-03 – Present)

Self-employed business owner

Delivery Driver at Afisco Industrial (2021-06 – Present)

Delivery driver responsible for safe and on-schedule product delivery with route optimization

• Delivered products safely and on schedule, maintaining a 98% on-time delivery rate and ensuring product integrity across all customer orders.
• Streamlined warehouse logistics and delivery procedures, improving operational efficiency by 20% through optimized loading and routing methods.
• Provided exceptional customer service, addressing inquiries promptly and ensuring a seamless delivery experience.
• Verified all delivery documentation, collected payments, and secured signatures with 100% accuracy in record management.
• Maintained warehouse organization and equipment readiness, supporting continuous workflow and compliance with safety standards.

Roll Builder at Mid South Roller (2017-04 – 2021-05)

Production specialist overseeing production processes and quality control

• Oversaw production processes, ensuring 100% quality control compliance and defect-free output prior to shipment.
• Partnered with automation and engineering teams to optimize design efficiency, increasing production precision by 18%.
• Documented technical procedures, control designs, and system modifications for continuous improvement and future reference.
• Maintained a safe and organized production environment, adhering to industry safety regulations and company policies.
• Supported maintenance and minor repairs to sustain operational uptime and reduce production delays.

Order Puller at Lowe's Companies, Inc. (2018-06 – 2021-04)

Warehouse specialist preparing and loading customer orders with high accuracy

• Accurately prepared and loaded customer orders, sustaining a 99% fulfillment accuracy rate while adhering to daily delivery schedules.
• Conducted cycle counts and inventory audits, reducing discrepancies by 15% through meticulous tracking and record verification.
• Ensured proper labeling, safe packaging, and efficient placement of materials for transport, minimizing damage incidents.
• Collaborated with warehouse teams to streamline material flow between storage, staging, and shipping areas.

Sales Specialist at Lowe's Companies, Inc. (2014-05 – 2016-06)

Retail sales professional focused on customer engagement and sales goals achievement

• Achieved and exceeded sales goals by up to 25% annually through effective customer engagement and product recommendations.
• Collaborated with marketing teams to implement innovative visual merchandising strategies that increased department traffic by 30%.
• Delivered customized solutions for customers by identifying their needs and recommending suitable products and services.
• Supported promotional campaigns and seasonal initiatives, ensuring brand visibility and revenue growth.

Customer Service Associate / Loader at Lowe's Companies, Inc. (2013-01 – 2014-01)

Customer service and warehouse support in fast-paced retail environment

• Delivered exceptional customer support in a fast-paced retail environment, consistently maintaining a 98% customer satisfaction rating through attentive service and effective problem-solving.
• Assisted in developing and executing customer engagement strategies that increased repeat business by 25% within one fiscal year.
• Enhanced product knowledge and communication techniques, leading to a 15% improvement in first-contact resolution for customer inquiries.

Customer Service Associate / Loader at Lowe's Companies, Inc. (2012-01 – 2013-01)

Retail operations and logistics support with focus on order accuracy

• Supported retail operations and logistics with a 99% order accuracy rate, ensuring timely delivery and product handling compliance.
• Provided high-quality customer service that contributed to a 20% increase in positive feedback and store performance metrics.
• Partnered with management to identify process inefficiencies, implementing service improvements that enhanced workflow efficiency by 18%.
• Assisted with in-store merchandising and display organization to maximize visibility and sales potential.

Loader at Lowe's Companies, Inc. (2010-01 – 2012-06)

Warehouse loading and unloading operations specialist

• Managed warehouse loading and unloading operations, sustaining a 99% incident-free safety record.
• Operated forklifts and other material handling equipment, improving workflow efficiency by 20% through precise coordination.
• Assisted in training new hires, promoting adherence to company safety and performance standards.

Customer Service Associate at Lowe's Companies, Inc. (2008-01 – 2012-01)

Customer service professional in retail environment

• Delivered superior customer service, consistently maintaining a 95% customer satisfaction rating through prompt issue resolution.
• Processed transactions and managed online and in-store orders with precision and accountability.
• Supported inventory management, merchandising, and promotional activities to enhance store presentation and product visibility.

GED – Tarrant County College (2020-04)