Owner at I AM ENCODED (2023-03 – Present)
Self-employed business owner
Delivery Driver at Afisco Industrial (2021-06 – Present)
Delivery driver responsible for safe and on-schedule product delivery with route optimization
- Delivered products safely and on schedule, maintaining a 98% on-time delivery rate and ensuring product integrity across all customer orders.
- Streamlined warehouse logistics and delivery procedures, improving operational efficiency by 20% through optimized loading and routing methods.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a seamless delivery experience.
- Verified all delivery documentation, collected payments, and secured signatures with 100% accuracy in record management.
- Maintained warehouse organization and equipment readiness, supporting continuous workflow and compliance with safety standards.
Roll Builder at Mid South Roller (2017-04 – 2021-05)
Production specialist overseeing production processes and quality control
- Oversaw production processes, ensuring 100% quality control compliance and defect-free output prior to shipment.
- Partnered with automation and engineering teams to optimize design efficiency, increasing production precision by 18%.
- Documented technical procedures, control designs, and system modifications for continuous improvement and future reference.
- Maintained a safe and organized production environment, adhering to industry safety regulations and company policies.
- Supported maintenance and minor repairs to sustain operational uptime and reduce production delays.
Order Puller at Lowe's Companies, Inc. (2018-06 – 2021-04)
Warehouse specialist preparing and loading customer orders with high accuracy
- Accurately prepared and loaded customer orders, sustaining a 99% fulfillment accuracy rate while adhering to daily delivery schedules.
- Conducted cycle counts and inventory audits, reducing discrepancies by 15% through meticulous tracking and record verification.
- Ensured proper labeling, safe packaging, and efficient placement of materials for transport, minimizing damage incidents.
- Collaborated with warehouse teams to streamline material flow between storage, staging, and shipping areas.
Sales Specialist at Lowe's Companies, Inc. (2014-05 – 2016-06)
Retail sales professional focused on customer engagement and sales goals achievement
- Achieved and exceeded sales goals by up to 25% annually through effective customer engagement and product recommendations.
- Collaborated with marketing teams to implement innovative visual merchandising strategies that increased department traffic by 30%.
- Delivered customized solutions for customers by identifying their needs and recommending suitable products and services.
- Supported promotional campaigns and seasonal initiatives, ensuring brand visibility and revenue growth.
Customer Service Associate / Loader at Lowe's Companies, Inc. (2013-01 – 2014-01)
Customer service and warehouse support in fast-paced retail environment
- Delivered exceptional customer support in a fast-paced retail environment, consistently maintaining a 98% customer satisfaction rating through attentive service and effective problem-solving.
- Assisted in developing and executing customer engagement strategies that increased repeat business by 25% within one fiscal year.
- Enhanced product knowledge and communication techniques, leading to a 15% improvement in first-contact resolution for customer inquiries.
Customer Service Associate / Loader at Lowe's Companies, Inc. (2012-01 – 2013-01)
Retail operations and logistics support with focus on order accuracy
- Supported retail operations and logistics with a 99% order accuracy rate, ensuring timely delivery and product handling compliance.
- Provided high-quality customer service that contributed to a 20% increase in positive feedback and store performance metrics.
- Partnered with management to identify process inefficiencies, implementing service improvements that enhanced workflow efficiency by 18%.
- Assisted with in-store merchandising and display organization to maximize visibility and sales potential.
Loader at Lowe's Companies, Inc. (2010-01 – 2012-06)
Warehouse loading and unloading operations specialist
- Managed warehouse loading and unloading operations, sustaining a 99% incident-free safety record.
- Operated forklifts and other material handling equipment, improving workflow efficiency by 20% through precise coordination.
- Assisted in training new hires, promoting adherence to company safety and performance standards.
Customer Service Associate at Lowe's Companies, Inc. (2008-01 – 2012-01)
Customer service professional in retail environment
- Delivered superior customer service, consistently maintaining a 95% customer satisfaction rating through prompt issue resolution.
- Processed transactions and managed online and in-store orders with precision and accountability.
- Supported inventory management, merchandising, and promotional activities to enhance store presentation and product visibility.
