Account Executive - Fire Door Solutions
(2021-11)
- Contact hospitals and nursing homes to check the status of fire door inspections to determine sales opportunities for fire doors and damper systems
- Provide prospective customers with all relevant product highlights based on customer needs and value
- Provide status of prospective customers after contact to follow up with unqualified prospects after current inspections expire
Inside Sales Representative - Protocol Communications
(2018-06 - 2018-12)
- Sold Energy Price Protection in a call center environment
- Fully utilized all training, coaching, and feedback to improve sales technique
- Smoothly adjusted to changes in work objectives and priorities
- Worked in collaboration with other team members to design and implement improvements to administrative procedures
Account Manager - Coca-Cola Consolidated
(2007-03 - 2008-06)
- Managed over 60 client accounts
- Built client relationships based on integrity and service. Maintained established accounts and optimized account sales growth through product and market share expansion
- Assessed individual clients' account needs to define and present the best product options to meet their needs
- Updated and maintained client contact information in the company's database
- Tracked sales data and created Excel reports
Relocation Specialist - Allconnect
(2003-01 - 2006-03)
- Assisted callers in transferring utility services throughout the country
- Received and processed over 50 calls and requests per day
- Addressed customer queries and concerns
- Thoroughly researched all options available to callers to ensure them the best service choices possible
- Used active listening to determine customer's needs and implied questions
- Handled complex problems while working with customers to ensure all discrepancies were resolved quickly and completely
- Accurately entered data and account information into Salesforce
- Maintained a 100% quality score for 6 consecutive months
Owner - Gipson Stellar Communications
(2000-01 - 2002-06)
- Awarded contracts with VoiceStream and AT&T to promote their products
- Closed sales and met all quotas
- Educated and engaged customers through product demonstrations and sales presentations
- Provided on the job training for new sales associates
- Tracked daily/weekly goals using Excel
Mail Clerk - Internal Revenue Service Office of the Chief Counsel
(1995-06 - 2000-07)
- Daily retrieval of inner-office mail from the post office
- Opened, processed, and delivered mail within my unit
- Processed user fee checks by entering information into the main database for refund calculations
- Attached checks to private letter ruling (PLR) cases for paralegals to review
- Completed daily, weekly, and monthly reports
