Jernell Sawyer

Detail oriented and upbeat problem seeking a role as Represebtatuve Collections (US-WFH). Passionate at offering clarity and resolve as it relates to assisting and interacting with members about their account. Certainly, a strong advocate for patient rights and looking forward to take pride in providing the highest quality of care with your organization.

Remote Customer Service Representative - Sitel - Spartanburg, SC

(2016-01)

• Handle high volume calls processing payments to bring customers acxcount current
• Process payments and set up payment arrangments for customers
• Provide friendly assistance to members regarding billing and past due accounts
• Assist members with follow-up to resolve billing disputes
• Collaborated with team members to ensure proper documentation and adherence to laws

Seasonal Work At Home Customer Service Representative - TeleTech Holdings

(2012-01 - 2015-12)

• Multi-tasked by responding to inbound calls, while using various software applications at the same time to accommodate customer concerns
• Achieved sales quota on a weekly basis by listening to the needs of the member
• Assisted and explained new products and services to new customers and follow up on leads while sending out mailings

High School Diploma - West Florence High School (1993-06)