Jerrod Hurst

WiFi network engineer and U.S. Air Force veteran with 10+ years of experience in operations, systems engineering and service reliability for large scale wireless platforms. Skilled in network design, configuration management and Tier 2/3 operations supporting enterprise infrastructure and customer-facing systems.

Proven record of resolving complex issues, leading maintenance initiatives and sustaining platform stability through preventative and corrective action. Experienced with Cisco enterprise routing and switching, wireless infrastructure, VLANS, Dynamic Routing, network monitoring, configuration management, incident response, preventive maintenance, lab validation, and technical documentation. Federal, military, and overseas communications experience with a strong commitment to security, operation discipline, and mission reliability.

Previously held Secret Security Clearance eligible for reinstatement with ability to obtain DoD Clearance.

Sustaining Engineer III, WiFi Engineering - Cox Communications - Atlanta, GA

(2014-01)

• Designed and implemented new WiFi services, hardware and features supporting routers, switches, controllers and access points, strengthening platform reliability and scalability.
• Created and executed test strategies that reduced configuration errors and ensured successful deployment of new products and updates.
• Diagnosed and resolved complex network issues in large-scale WiFi environments, maintaining service continuity and customer satisfaction.
• Reproduced production issues in lab environments to confirm fixes and prevent recurrence in live networks.
• Collaborated with engineering and operations teams to translate design concepts into configurations and test procedures supporting consistent performance.
• Develop working platform configurations and standards for Cox Managed Customer Switches to include Cat 9000 series switches, Cat 3560 series, Cat IE3300 series, and D-Link DGS-1510 platforms.
• Perform platform certification testing on all new WIFI Managed switches.

Engineer III, WiFi Operations - Cox Communications - Atlanta, GA

(2014-01)

• Directed Tier 3 operations for the Cox Core WiFi platform, overseeing maintenance, monitoring and incident response to sustain high network availability.
• Delivered advanced troubleshooting and escalation support for 7 markets, reducing outage frequency and improving service reliability.
• Executed upgrades and configuration changes involving Cisco ASR 1000, Nexus and 8510 systems to support platform stability and scalability.
• Authored and maintained operational procedures for change control and maintenance activities, improving accuracy and consistency.
• Partnered with engineering teams to validate updates and implement best practices that streamlined performance.

Engineer II, WiFi Operations - Cox Communications - Atlanta, GA

(2014-01)

• Supported Tier 2 network operations through fault isolation, preventive maintenance and routine system validation to maintain service continuity.
• Installed and upgraded WiFi systems, ensuring seamless operation and adherence to company standards.
• Analyzed configurations, logs and traces to identify root causes and expedite resolution of service-impacting issues.
• Participated in planned maintenance windows, confirming post-change functionality and stability.
• Assisted senior engineers in documenting configurations and procedures to improve efficiency and technical accuracy.

Engineer I, WiFi Operations - Cox Communications - Atlanta, GA

(2014-01)

• Monitored network performance, identified service degradations and escalated incidents for timely resolution.
• Assisted with outage recovery, system resets and scheduled maintenance to uphold network reliability.
• Performed entry-level troubleshooting and recorded resolutions to support process improvements.
• Supported network upgrades and confirmed stable operation following implementation.
• Completed foundational Cisco and WiFi training to establish technical proficiency and readiness for advancement.

IP FIELD SPECIALIST - DRS TECHNOLOGIES - Dulles VA/Iraq and Afghanistan

Provide internet and VOIP phone service via Satellite (SATCOM) for US Troops at forward operating bases in Iraq and Afghanistan. Responsible for installation, configuration, and maintenance of all Education Center Networks in Afghanistan. This includes setting up VLANs, providing wireless solutions, multiple computer labs (40-60 comps. per lab), and Pearson Vue testing facilities. This network contained a Cisco 2851 Router and 5 different Cisco 3750 switches.

• Perform installation and maintenance of SPAWAR Internet Cafes to include installation of IDirect Satellite Modems, Cisco Switches and Routers, Riverbed IP Accelerators, Personal Computers, and Lynksys and Cisco VOIP Phones.
• Perform setup, installation, maintenance, and troubleshooting on all Lynksys and Cisco VOIP phones. Also assisted NOC in troubleshooting all VOIP issues. Proficient with JDSU 6000.
• Configure, install, and maintain IDIRECT 3000 and 5000 Series Satellite Modems. Proficient in RF and Satellite link and technology installation and maintenance.
• Configure, install, and maintain Riverbed IP Accelerator.
• In charge of special projects to include all Education Centers, Riverbed Deployment Project, AFN, 831St Maintenance, and training newly assigned technicians.

Satellite Communications / Wideband Technician - US Air Force - Warner Robins, GA

Member of the 5th Combat Communications Group out of Warner Robins, GA.

• Trained and supported newly assigned personnel in technical operations, unit procedures, and satellite and microwave equipment.
• Performed extensive maintenance on various circuitries to maximize communication efficiency with all satellite and microwave links.
• Activate and maintain transportable satellite communications and microwave equipment.
• Demonstrated high levels of knowledge in the principles, practices and theories of telecommunications technology.
• Perform preventative maintenance inspections, repair and alignments to sustain operational and maximum usage.