Jerry Digal

Remote professional with 9+ years of sales and customer service experience in the BPO industry, plus 5+ years supporting international clients as a Virtual Assistant.

Background spans quality assurance, recruiting, real estate marketing, and CRM management. Known for reliability, independent judgment, and the ability to manage multiple workstreams with minimal supervision across time zones.

Virtual Assistant — Marketing & CRM Coordinator - Pineapple VA Hub, supporting Engel & Völkers Las Vegas - Remote

(2022-04)

• Manage all social media accounts for the brokerage, maintaining consistent brand presence and posting cadence
• Design flyers and marketing content in Canva for property listings and individual shop advisors
• Run email marketing campaigns and maintain CRM records to support lead nurturing and client retention

Quality Assurance Specialist - Insurance Pipeline - Remote

(2024-02 - 2025-07)

• Monitored and evaluated customer service calls against quality standards, identifying trends and risk areas
• Delivered structured feedback and coaching to representatives to drive compliance and service improvement
• Compiled QA reports and insights for leadership to inform process and training decisions

Recruiting Coordinator - Nethire - Remote

(2023-06 - 2023-09)

• Conducted phone-based screening of candidate applications against role requirements
• Managed follow-up communication with candidates who passed pre-screening to keep the pipeline moving

Recruiting Coordinator - Nethire - Remote

(2025-08 - 2025-10)

• Conducted phone-based screening of candidate applications against role requirements
• Managed follow-up communication with candidates who passed pre-screening to keep the pipeline moving

Appointment Setter - Start Virtual - Remote

(2021-08 - 2022-02)

• Generated and scheduled appointments with prospective home sellers via cold calling and texting
• Managed property listings, skip-traced leads, and ran comparable market analyses to support sales agents

Order and Customer Service Representative - IQOR

(2012-04 - 2021-05)

• Assisted customers with order placement and account status resolution over a 9-year tenure
• Provided email and escalation support, resolving complex account issues
• Recognized for consistent reliability and performance across nearly a decade of frontline service

Bachelor of Science - Information Technology - Holy Cross of Davao College (2008-06 - 2012-04)