Jerry Huang

Results-driven bilingual Customer Success and Growth professional with 6+ years of experience across restaurant technology, SaaS, fintech, and digital marketing environments. Proven track record in driving user adoption, retention, and revenue growth through data-driven strategies, CRM optimization, and cross-functional collaboration. Strong analytical mindset combined with client relationship expertise, delivering measurable business impact and long-term customer value.

User Growth Manager - Chowbus Inc.

(2025-08 - 2026-01)

• Led the launch and ongoing optimization of Branded Apps, coordinating cross-functional communication and configuring membership points and loyalty programs to drive user adoption and retention.
• Owned merchant managed services by analyzing performance and user data to develop data-driven growth strategies that accelerate membership acquisition and engagement.
• Partnered closely with merchants to improve conversion, repeat usage, and profitability through continuous optimization of growth initiatives and lifecycle programs.
• Conducted remote and onsite merchant consultations to support onboarding, go-live readiness, product adoption, and post-launch optimization.

Customer Success Manager - MenuSifu Inc.

(2020-08 - 2025-06)

• Supported restaurant merchants with POS, CRM, online ordering, and digital marketing solutions to improve operational efficiency, customer engagement, and sales performance.
• Managed a portfolio of 180+ restaurant merchant accounts across the U.S. and drove product adoption, retention, upsell opportunities, and revenue growth through consultative customer success strategies.
• Used Data Analysis model and Google Analytics to monitor client's sales performance and come up with strategy management tactics to help clients continuously increase their volume of sales.
• Maintained a good cooperative relationship with clients through Salesforce and improved merchant engagement and repeat usage through CRM and loyalty initiatives.
• Led CRM marketing and Yelp program workflows for the U.S. team, improving scalable customer engagement processes and merchant support efficiency.

Sales Producer - Allstate Insurance / Alice Chan Agency

(2019-09 - 2020-06)

• Used lead lists to establish contact and schedule appointments. Conduct sales presentation with the intent of selling an insurance product.
• Performed 8-10 insurance analysis and reviews for existing clients every week.
• Developed and maintain relationships with all prospective clients for all insurance and risk management activities and facilitate increase monthly sales by 8%.

Personal Banker and Mortgage Loan Originator - East West Bank

(2016-02 - 2019-04)

• Assisted customers with their financial needs such as opening new accounts and offering solutions to help meet customer's financial goals.
• Used CRM approach to develop 5-8 new customer relationships every week through cross selling of banking products and referrals to wealth management and FX department at least 3 customers every month.
• Collected new and closed accounts data, uses QuickBooks to do accounting analysis and prepares monthly report.
• Originated mortgage loans for borrowers and collaborates with loan processor to close the loan.

B.S. - Business Administration, Management Information System - San Jose State University (2011-01 - 2015-12)