Jerryka Patrick

Dependable professional with 10 years of customer service experience and more than 12 years in quality assurance. Current psychology student with strong computer skills, fast typing, and careful attention to detail. Experienced in maintaining accurate records, resolving customer concerns, and following detailed procedures. Brings GMP training, consistent follow-through, and strong time management to remote customer service, administrative support, and data entry opportunities.

Quality Assurance Inspector - Qualicaps

(2014-07)

• Maintain accurate inspection records and reports, documenting test results clearly to support quality standards and compliance requirements.
• Review products against detailed specifications, identify defects, and communicate quality concerns to production teams to support timely resolution.
• Perform capsule weight, moisture, cap and body separation, and diameter testing with close attention to measurements and product requirements.
• Apply Good Manufacturing Practices (GMP) training and standard operating procedures to complete inspections consistently and follow established quality requirements.

Sales Associate - Food Lion

(2004-05 - 2014-07)

• Delivered friendly, dependable service, answered customer questions, and addressed concerns professionally in a fast-paced retail environment.
• Processed transactions and balanced cash drawers with careful attention to accuracy.
• Supported daily store operations and built positive customer relationships throughout 10 years of service.

Bachelor of Arts - Psychology - Southern New Hampshire University