Jes Wills
I am an experienced office administrator with a strong background supporting operations across housing, healthcare, and corporate environments, bringing expertise in compliance, coordination, and customer service.
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About
Over 30 years of experience supporting operations in housing, healthcare, and office environments with strong background in compliance, coordination, and customer service. Highly organized, detail-oriented, and proficient in Microsoft Office, RealPage, and EHR systems. Ability to adapt quickly, improve processes, and support team operations efficiently.
Experience
Occupancy Administrator Supervisor at Coughlin Management Company (Present)
In my current role as Occupancy Administrator Supervisor with Coughlin Management Company, I oversee eligibility determinations, rent calculations, and the completion of annual and interim recertifications to ensure full compliance with federal and state regulations. I am highly experienced in maintaining accurate resident files, managing lease documentation, and supporting audits and compliance reviews. My ability to investigate discrepancies and address potential compliance issues has helped uphold program integrity and minimize risk.
Front Desk Coordinator
Previously, as a Front Desk Coordinator in a busy medical practice, I handled scheduling, patient intake, insurance processing, and electronic health records while maintaining strict HIPAA compliance. This experience strengthened my ability to manage high-volume workflows, communicate effectively, and provide a welcoming, professional environment.
