Training Lead - TopGolf - Orlando, FL (August 2025-Present)
- Lead full-cycle recruiting and hiring across venue departments, building and sustaining high-performing teams. - Direct onboarding and ongoing training programs across venue departments to strengthen service consistency and associate retention. - Facilitate regular team training while embodying brand standards with professionalism and operational excellence. - Establish relationships with cross-functional department leaders to identify training gaps and implement targeted development solutions. - Track and report on associate engagement and training outcomes.
Hospitality Manager (AOR) Golf Services - TopGolf - Orlando, FL (August 2021- August 2025)
- Led daily operations and scheduling for 35+ associates, aligning staffing strategy with business demand and revenue goals. - Partnered cross-functionally with department leaders to streamline workflows and improve overall associate & guest experience. - Served as an escalation point for guest concerns, resolving conflicts while preserving brand reputation and customer loyalty. - Oversaw execution of seasonal league tournaments, coordinating logistics, communicating with participants, and ensuring satisfaction at every touchpoint. - Monitored operational KPIs and inventory compliance, identifying friction points and implementing improvements.
General Manager - Relax Grill at Lake Eola - Orlando, FL (July 2018- August 2021)
- Oversaw daily operations, scheduling, ordering, recruitment, customer relations, conflict resolution, and maintaining high satisfaction levels. - Build and led a diverse team, fostering collaboration and implementing training initiatives that improved overall service quality and client experience. - Acted as a hands-on leader, consistently providing high-level customer service, both behind the scenes and directly interacting with guests. - Enhanced operational workflows, identifying areas for improvement and implementing solutions to increase efficiency and client satisfaction.
