Jess Branson

I’m an operations leader with 18 years in public safety and dispatch, known for building reliable systems and training teams that perform under pressure. I specialize in process improvement and systems administration across Central Square Enterprise CAD, Everbridge, E911 and many other programs. I recently completed my MBA to deepen my strategic decision‑making and financial analysis.

I am focused on advancing into operations leadership roles that blend efficiency, technology, and team development. I care about clear SOPs, measurable outcomes, and leading change without disrupting service. If your operation needs a steady hand and scalable workflows, let’s connect.

Dispatch Manager | San Manuel Nation / Yaamava’ Resort & Casino | 2015 – Present

• Manage a team of dispatchers, ensuring compliance with gaming and safety regulations.
• Reduced time-to-hire and improved onboarding efficiency through streamlined workflows.
• Developed and delivered Dispatch Academy curriculum, increasing training completion rates by.
• Authored SOPs and department policies for operational consistency and compliance.
• Led CAD system upgrade project.
• Served as Systems Administrator for CAD, DwellingLive, Everbridge, E911, and Field Training Online platforms.
• Assisted with Telestaff scheduling system to maintain accurate staffing and shift coverage.
• Conducted interviews and acted as hiring manager for multiple dispatch team positions.
• Managed onboarding process for new hires and facilitated academy-level training classes.

• Master of Business Administration (MBA), Western Governors University
• Bachelor of Business Administration, Western Governors University
• FEMA IS-700: National Incident Management System
• FEMA IS-200: Basic Incident Command System
• FEMA IS-100: Introduction to Incident Command System
• POST Certification – Dispatcher Academy