Jess

Warm, personable, and customer-focused professional with more than 13 years of experience creating exceptional client experiences in the medical aesthetics and wellness industry. Passionate about building relationships, delivering outstanding service, and helping clients feel welcomed and valued. Skilled in scheduling, member retention, client service, team collaboration, and maintaining a polished, luxury environment.

Eager to bring my hospitality, organizational, and communication skills to a growing Pilates studio.

Patient Liaison & Treatment Coordinator at Renew MD Facial Aesthetics (2024-09 – Present)

• Welcome patients and create a warm, personalized experience from check-in through checkout.
• Coordinate appointments and maintain efficient daily schedules.
• Build long-term relationships with patients through exceptional customer service.
• Educate clients on services and memberships while helping them achieve their wellness goals.
• Collaborate closely with physicians and team members to ensure a seamless patient experience.
• Maintain professionalism in a fast-paced luxury environment.

ZO Skin Health Specialist & Sales at ZO Skin Centre Dallas (2022-08 – 2024-08)

• Delivered personalized skincare consultations focused on client education and satisfaction.
• Built lasting client relationships that encouraged repeat visits and referrals.
• Managed scheduling, follow-up communication, and daily administrative responsibilities.
• Supported practice growth through exceptional service and client engagement.

Medical Aesthetic Sales Consultant at Vitalyc Medspa (2021-01 – 2021-08)

• Assisted clients from initial inquiry through treatment planning.
• Scheduled appointments and coordinated daily patient flow.
• Provided attentive customer service while helping clients select memberships and wellness services.

Health Information Management Coordinator at Baylor Medical Center at Trophy Club (2013 – 2016)

• Managed confidential patient records and coordinated communication between patients and providers.

Bachelor of Arts in Public Relations – University of North Texas

Certified Laser Technician – National Laser Institute