Jesse Mendiola

Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication.

Sales Agent - State Farm Insurance - Brownsville, TX

(2020-01 - 2025-11)

• Developed tailored insurance solutions to meet client needs and enhance customer satisfaction.
• Conducted thorough policy reviews, ensuring compliance with industry regulations and best practices.
• Mentored junior agents, fostering professional growth and improving overall team performance.
• Leveraged CRM software to track leads, manage client interactions, and streamline sales processes.
• Developed strong relationships with clients through excellent customer service and regular followups.

Underwriter - Pronto Insurance - Brownsville, TX

(2018-01 - 2020-01)

• Evaluated risk factors to determine appropriate coverage options for clients.
• Developed underwriting guidelines to enhance decision-making processes and minimize errors.
• Collaborated with agents to clarify information and expedite the underwriting process.
• Analyzed financial documents and credit histories to assess applicant qualifications effectively.

Health Insurance Marketplace CSR - Maximus Health Services - Brownsville, TX

(2017-01 - 2018-01)

• Resolved customer inquiries efficiently using CRM software to enhance satisfaction and retention.
• Collaborated with cross-functional teams to streamline service delivery processes and improve response times.
• Trained new team members on customer service protocols and best practices for optimal performance.
• Analyzed customer feedback to identify trends, driving continuous improvement initiatives in service quality.

Associate of Arts - Business - University of Texas At Brownsville

High School Diploma - Porter High School (2009-06)