Jesse Wood

Customer-focused support and operations professional with 8+ years of experience listening to concerns, resolving requests, explaining next steps, and maintaining accurate records in regulated, high-accountability environments. Brings approximately five years of team leadership, strong judgment, and the ability to manage simultaneous time-sensitive needs with empathy and professionalism. Skilled in customer service, data entry, documentation, Microsoft Office, technical research, confidentiality, and independent follow-through.

U.S. Air Force veteran and current Air Force Reserve Staff Sergeant with an active Secret clearance.

Utility Person - Treatment & Distribution at Kentucky American Water (2024-12 – Present)

Support field operations within a regulated public water utility Treatment and Distribution department, adhering to established safety, operating, customer-service, and documentation requirements.

• Receive and investigate service concerns and infrastructure requests using work orders, operating procedures, field observations, and technical information; communicate status, findings, and next steps clearly.
• Prioritize multiple time-sensitive assignments, maintain accurate work-order and operational records, and coordinate resources through completion.
• Explain field conditions and operational needs clearly to internal teams and customers while maintaining professionalism during disruptions and urgent situations.
• Troubleshoot issues, identify incomplete or conflicting information, and escalate requests when additional authority, documentation, or technical support is required.

Pavements and Equipment Supervisor at 647th Civil Engineer Squadron (2021-12 – 2024-11)

• Led and supported teams of up to 25 personnel across 12 geographically separated locations, balancing service needs, safety, schedules, equipment availability, and changing mission priorities.
• Communicated with Air Force, Navy, Army, Marine Corps, partner departments, contractors, and external agencies to clarify needs, resolve problems, and coordinate timely support.
• Coordinated onboarding and qualification training for 90 operators using technical guidance, checklists, and standard procedures; tracked progress and reinforced accurate performance.
• Prepared reports and recommendations for leadership, maintained personnel and resource records, documented maintenance needs, and flagged gaps requiring follow-up.
• Supported continuous operations for critical airfield infrastructure, remaining composed and solution-focused during urgent, high-pressure events.

Pavements and Equipment Journeyman at 51st Civil Engineer Squadron (2020-11 – 2021-11)

• Coordinated small project teams and communicated labor, equipment, material, inspection, and schedule requirements for infrastructure repairs and service restoration.
• Responded to 24/7 operational needs, including snow and ice control, foreign-object-debris prevention, wildlife hazards, and hazardous-material support.
• Used technical manuals, inspections, and preventive-maintenance records to diagnose issues, select appropriate actions, and protect critical operations.

Pavements and Equipment Operations Apprentice at 375th Civil Engineer Squadron (2018-03 – 2020-11)

• Tracked labor, vehicle utilization, operating hours, maintenance actions, and work-package information with close attention to accuracy and deadlines.
• Diagnosed equipment discrepancies, researched technical information, and coordinated correct replacement parts and follow-up actions.
• Helped improve daily work quality and safety, contributing to an 84% reduction in monthly accident reports.
• Delivered training on maintenance actions, work-package processing, operational standards, and safe equipment use.

High School Diploma – Bourbon County High School (2017)

Construction Technology Training – Community College of the Air Force (2018)