Jessi Henderson

I’m an experienced administrative and operations professional with a background spanning corporate office operations, title processing, post-closing, real estate settlement support, and customer service.

Throughout my career, I’ve built a reputation for being organized, dependable, detail-oriented, and able to keep moving pieces together in fast-paced environments. My experience includes title and settlement file processing, post-closing document review, compliance and quality control, office and workplace coordination, employee onboarding support, visitor management, meeting and event coordination, reporting, and cross-functional administrative support.

I also have hands-on experience developing Standard Operating Procedures (SOPs), documenting workflows, identifying process gaps, and creating clear systems that help teams operate more efficiently and consistently.

I’m comfortable working independently while also collaborating with HR, Facilities, IT, leadership, vendors, attorneys, lenders, and other business partners. I take pride in being the person people can rely on to follow through, solve problems, communicate professionally, and make sure important details don’t fall through the cracks.

I’m currently open to opportunities in administrative operations, office coordination, title processing, post-closing, settlement services, workplace operations, and related support roles where I can bring my experience, adaptability, and strong attention to detail to a growing team.

Striden

Front Desk / Administrative & Workplace Operations

Reston, Virginia

February 2026 – Present

• Manage daily front desk and workplace operations in a fast-paced corporate office environment.

• Coordinate guest registration, visitor access, meeting rooms, hospitality support, and office events.

• Resolve physical security badge and electronic access credential issues by partnering with IT and security teams.

• Develop and document Standard Operating Procedures (SOPs), workflows, procedures, and operational standards.

• Support internal meetings and events through room readiness, hospitality coordination, supply management, and administrative assistance.

• Deliver professional visitor experiences by greeting guests, coordinating access, and directing attendees.

• Audit staff attendance logs against office access records to support accurate reporting.

• Maintain organized reception, pantry, copier, and supply areas while monitoring inventory and coordinating replenishment.

Yours Truly DC, an IHG Hotel

Customer Service Representative

Washington, DC

July 2024 – February 2026

• Provided professional customer support to guests in a hospitality environment.

• Assisted with reservations, inquiries, requests, and issue resolution.

• Delivered personalized service while maintaining a positive and professional guest experience.

• Managed multiple guest needs while maintaining strong communication and attention to detail.

Crowne Plaza Hotel, an IHG Hotel

Night Auditor

Crystal City, Virginia

July 2023 – July 2024

• Reconciled daily financial and operational reports to ensure accuracy.

• Collaborated with onsite staff to maintain seamless overnight hotel operations.

• Assisted guests with inquiries, requests, and issue resolution.

• Maintained accurate records and supported front desk administrative functions during overnight operations.

Remodel USA, Inc.

Customer Service Representative

Capitol Heights, Maryland

December 2022 – August 2024

• Managed customer interactions, service requests, appointment scheduling, and follow-up communications.

• Maintained detailed customer records and documentation to support accurate tracking of service needs.

• Coordinated with service teams to schedule appointments and resolve customer concerns.

• Improved administrative and customer service workflows through organized documentation and tracking practices.

• Utilized CRM and scheduling systems to maintain timely communication and personalized customer support.

• Built positive customer relationships through proactive problem-solving and consistent follow-up.

Solar 4 America

Sales Support Administrator

October 2021 – September 2022

• Provided administrative and operational support to sales teams in a fast-paced environment.

• Managed scheduling, documentation, calendar coordination, data entry, and client records.

• Developed standardized administrative procedures and data-management processes to improve team efficiency.

• Maintained accurate sales documentation and systematic tracking methods.

• Coordinated with sales teams to improve workflow, communication, and client response times.

• Managed multiple administrative priorities while maintaining accuracy and organization.

• Supported client relationships through efficient scheduling, documentation, and follow-up.

DB Title LLC

Post-Closing Specialist

McLean, Virginia

January 2019 – October 2021

• Reviewed mortgage and title documentation for completeness, accuracy, and procedural compliance.

• Performed post-closing quality-control reviews and identified documentation gaps based on state and investor requirements.

• Verified mortgage documents and completed title-related processing tasks.

• Maintained compliance with internal policies, regulatory requirements, and investor standards.

• Developed systematic mortgage-document review processes to improve accuracy and reduce compliance risk.

• Coordinated with cross-functional teams to resolve complex title issues and move files efficiently through the post-closing process.

• Maintained accurate title and mortgage documentation while managing multiple files and deadlines.

Front Desk Standard Operating Procedures (SOP) Development

Striden

February 2026 – April 2026

Authored and developed a comprehensive front desk operations manual covering visitor management, call-out procedures, phone protocols, new-hire processes, and daily operational standards. Created standardized workflows and documentation designed to improve consistency, efficiency, training, and continuity of front desk operations.