Jessi Ramirez

Resourceful Bilingual Support Associate with over 10 years of experience in customer service, recruitment, and administrative support. Proven ability to handle high-volume communications across phone, email, and in-person interactions, coupled with expertise in translation and interpretation services. Eager to leverage strong communication and relationship-building skills to enhance donor engagement and contribute to the vital mission at St. Jude.

Bilingual Recruiter - Job&Talent - Southaven

(2024-06 - 2026)

• Welcomed visitors and provided assistance.
• Facilitated the onboarding process for new hires.
• Managed and screened incoming calls, directing them appropriately.
• Conducted orientation classes for new employees.
• Recruited high-volume candidates to meet staffing needs.
• Supported payroll administration tasks.
• Handled a high volume of calls, ensuring prompt responses.
• Assisted in translating a new hire forklift class, ensuring clear communication.
• Responded to all emails in a timely manner.

Office Coordinator - Santes Services - Memphis

(2022-08 - 2024)

• Greeted visitors and managed front desk operations.
• Screened calls and directed inquiries to the appropriate personnel.
• Prepared and maintained new records, applications, and files.
• Supported recruitment efforts by sourcing and screening new employees.

Paralegal - Law Offices Of Jamie B. Naini - Bartlett

(2018-07 - 2021)

• Assembled and organized evidence and other legal documents for case preparation.
• Translated official documents, including birth certificates, accurately.
• Provided interpretation services for the lawyer in all legal proceedings.

Customer Service/ Quality Service - Mimeo - Memphis

(2014-06 - 2014-12)

• Served as a Warehouse Clerk, managing inventory and logistics.
• Prepared and processed online documents efficiently.
• Addressed customer inquiries via email and phone.
• Performed final quality checks on all outgoing orders to ensure accuracy.

High School Diploma - Kirby High School (2025)