Jessica Allen

Recent graduate with a Medical Administrative Assistant certificate, equipped with strong knowledge of medical office procedures, patient scheduling, and healthcare documentation. Highly organized and detail-oriented, with excellent communication and customer service skills. Eager to support healthcare teams by ensuring efficient front office operations and a positive patient experience.

Assistant Teacher - A Million Dreamz Inc - Sheboygan, WI

(2023-09 - 2024-03)

• Supporting the teacher in everyday agendas
• Assisting with everyday work load.
• Taking attendance, classroom tasks, preparing lunch.

Customer Service Representative - Kohler Co - Kohler, WI

(2023-05 - 2024-08)

• Acting as a "virtual plumber," diagnose, troubleshoot, and walk customers through the installation or repair of Kohler and Sterling products.
• Handling high-volume inbound calls and emails to provide "world-class" service, maintaining a positive and empathetic demeanor.
• Managing orders from entry to shipping, including inventory checks, processing returns, tracking, and resolving order discrepancies.
• Utilizing technical systems such as Salesforce CRM, SAP, Microsoft Teams, and Outlook to manage customer data and interactions.

Warehouse Production Worker - American Orthodontics - Sheboygan, WI

(2021-09 - 2023-05)

• Visually inspect parts and use hand measurement tools to ensure products meet quality standards.
• Adjust machinery and processes to meet production requirements.

Production Technician - Muth Mirror Systems - Sheboygan, WI

(2013-01 - 2020-09)

• Assembling small, precise components for in-glass LED applications, requiring strong eye-hand coordination and manual dexterity.
• Testing, inspecting, and adjusting completed mirror units to meet strict customer specifications and quality standards.
• Reviewing work documents and completing necessary paperwork.

Certificate - Health Sciences - Rasmussen University (2026)

High School - Mishicot High School (2010)