Jessica Amelang

Dynamic experience designer dedicated to leveraging my passion for innovation to lead teams in crafting customer-centric services and experiences. Proven track record in guiding teams through customer research, designing and enhancing user experiences, and streamlining business operations. Proficient in core user-centered, research-based design principles, and committed to staying updated with the latest tools and best practices in qualitative and quantitative analytics.

Eager to contribute to an organization's service experience development for both team members and customers, fostering a long and successful career.

Senior User Experience Designer at OMNI FEDERAL (2023-09 – Present)

Omni Federal is a contributor to government contracts for the Department of Defense, primarily serving the Air Force and Space Force. I lead the end-to-end design process and collaborate with developers and visual designers to create impactful products that streamline workflows and enhance user experience. Additionally, had extensive client interactions, regular presentations, and developed innovative solutions integrating AI components.

• Leading the complete design process from initial discovery and low-fidelity mockups to high-fidelity prototypes, ensuring seamless transition to development teams
• Quickly learned high amounts of information due to the complexity of the military domains
• Designing and developing AI-powered solutions to solve workflow problems and reduce time on tasks for clients drafting extensive acquisition documents
• Creating and presenting design artifacts to clients, maintaining regular communication to align product development with client needs and expectations
• Developing data visualization products for high-performance jets, making complex datasets accessible to diverse users, including medical professionals, engineers, mechanics, and pilots
• Collaborating closely with visual designers and developers to ensure the implementation of user-centric designs
• Conducting comprehensive user research to inform design decisions, ensuring final products meet the needs and preferences of end-users
• Holding regular meetings with clients to gather feedback, present progress, and refine designs based on their input

Website Design and Developer at FREELANCE (2023-07 – 2023-09)

Collaborated with small, local businesses to enhance their online presence. Focused on redesigning their digital platforms to address customer pain points and improve service accessibility, while also reducing business overhead costs.

• Achieved significant ROI by boosting sales conversions and identifying cost-cutting opportunities within the existing site design.
• Educated business owners on service design best practices and techniques for maintaining their online presence.
• Designed and tested user interfaces for usability, accessibility, and efficient information architecture with user feedback.
• Developed websites using HTML, CSS, JS, and PHP on WordPress platforms.
• Integrated various software services into websites to provide a seamless and positive user experience across digital interactions.

User Experience Designer and Researcher at BY LIGHT PROFESSIONAL IT SERVICES (2021-07 – Present)

Veterans Administration (VA) and Department of Defense (DoD) contractor dedicated to delivering technology that meets the needs of US veterans and active military worldwide. Current project supports millions of veterans in managing their healthcare through online and mobile tools.

• Oversee the research-design cycle for individual projects from start to finish using Agile methodology.
• Employ design thinking frameworks and best practices to tackle complex problems and advocate for the user.
• Conduct, document, and analyze user-centered research through methods such as competitive analysis, interviews, data analysis, and usability testing.
• Design and prototype mockups at various fidelity levels, from low-fidelity sketches to pixel-perfect designs, incorporating research insights.
• Generate solutions based on research findings and iterate on designs to achieve both aesthetically pleasing and highly intuitive user experiences.

Systems Administrator at BY LIGHT PROFESSIONAL IT SERVICES (2018-12 – 2021-07)

Veterans Administration contractor supporting the Health Data Repository, ensuring seamless and secure management of health information for US veterans.

• Maintained the health and performance of servers for the My HealtheVet platform, ensuring continuous and reliable access for users.
• Coordinated triage processes and took immediate action to resolve problems and issues as they arose, minimizing downtime and maintaining high service standards.
• Collaborated with cross-functional teams to identify potential risks and implemented preventative measures to enhance system stability.
• Conducted regular system audits and performance checks to proactively address any technical challenges and optimize server efficiency.
• Provided technical support and troubleshooting for complex issues, ensuring swift resolution and user satisfaction.

Bachelor of Science in Professional Studies – Brigham Young University - Idaho