Jessica Beneche

Supervise and monitor individuals on felony probation to ensure compliance with court-ordered conditions. Conduct intake assessments, maintain detailed case records, and develop individualized supervision plans. Provide guidance, support, and resources to clients to reduce recidivism and promote rehabilitation.

Correctional Probation Officer - State of Florida - Kissimmee, FL

(2024-05 - 2025-09)

• Supervise and monitor individuals on felony probation to ensure compliance with court-ordered conditions.
• Conduct intake assessments, maintain detailed case records, and develop individualized supervision plans.
• Provide guidance, support, and resources to clients to reduce recidivism and promote rehabilitation.
• Enforce legal and administrative rules while maintaining professional boundaries and ensuring safety.
• Coordinate with law enforcement, courts, and treatment providers to facilitate compliance and public safety.

Tax Preparer (Season 2023) - Jackson Hewitt - Clermont, FL

(2023-12 - 2024-04)

• Expertly prepare tax returns for clients, ensuring compliance with current tax laws.
• Inform clients of relevant tax laws and guide them through various tax situations.
• Remain current on tax code updates to provide accurate and up-to-date advice.

Tax Preparer (Season 2022) - Jackson Hewitt - Clermont, FL

(2023-01 - 2023-04)

• Expertly prepared tax returns for clients, ensuring compliance with current tax laws.
• Informed clients of relevant tax laws and guided them through various tax situations.
• Remained current on tax code updates to provide accurate and up-to-date advice.
• Efficiently completed over 100 returns for clients during the season.

Substitute Teacher - Kelly Education - Lakeland, FL

(2022-02 - 2022-10)

• Implemented lesson plans with precision, fostering a conducive educational experience.
• Managed classroom discipline and behavior, ensuring a conducive learning atmosphere.
• Aided students in understanding and completing assignments.
• Provided effective supervision of students, ensuring a positive learning environment.

Customer Support Representative - CVS Health - Orlando, FL

(2018-08 - 2019-03)

• Managed prescription benefits, providing guidance on medication coverage and associated costs.
• Handled inbound calls to assist members with tasks such as ordering prescription refills.
• Provided troubleshooting and technical support for the online platform.
• Selected to mentor and train new hires on-site based on exceptional performance, facilitating their integration into the team through shadowing and ongoing assistance.

Tax Support Representative - H&R Block – Concentrix - Lake Mary, FL

(2018-01 - 2018-06)

• Provided exceptional customer support for users navigating tax software on the H&R Block website.
• Addressed product-related inquiries and provided support in navigating the tax filing process.
• Assisted customers in comprehending reject codes, identifying reasons for rejection, and provided guidance on next steps for resolution.

Hostess - Applebee's - Davenport, FL

(2016-12 - 2018-01)

• Extended a warm and welcoming greeting to guests, creating a positive first impression.
• Ensured a positive dining experience for customers by providing attentive and courteous service.
• Managed seating of customers, optimizing table turnover and guest satisfaction.
• Responsibly handled incoming phone calls, providing information and assistance as needed.

Bachelor of Science - Criminal Justice Administration - Strayer University (2020 - 2023)