Correctional Probation Officer - State of Florida - Kissimmee, FL
(2024-05 - 2025-09)
- Supervise and monitor individuals on felony probation to ensure compliance with court-ordered conditions.
- Conduct intake assessments, maintain detailed case records, and develop individualized supervision plans.
- Provide guidance, support, and resources to clients to reduce recidivism and promote rehabilitation.
- Enforce legal and administrative rules while maintaining professional boundaries and ensuring safety.
- Coordinate with law enforcement, courts, and treatment providers to facilitate compliance and public safety.
Tax Preparer (Season 2023) - Jackson Hewitt - Clermont, FL
(2023-12 - 2024-04)
- Expertly prepare tax returns for clients, ensuring compliance with current tax laws.
- Inform clients of relevant tax laws and guide them through various tax situations.
- Remain current on tax code updates to provide accurate and up-to-date advice.
Tax Preparer (Season 2022) - Jackson Hewitt - Clermont, FL
(2023-01 - 2023-04)
- Expertly prepared tax returns for clients, ensuring compliance with current tax laws.
- Informed clients of relevant tax laws and guided them through various tax situations.
- Remained current on tax code updates to provide accurate and up-to-date advice.
- Efficiently completed over 100 returns for clients during the season.
Substitute Teacher - Kelly Education - Lakeland, FL
(2022-02 - 2022-10)
- Implemented lesson plans with precision, fostering a conducive educational experience.
- Managed classroom discipline and behavior, ensuring a conducive learning atmosphere.
- Aided students in understanding and completing assignments.
- Provided effective supervision of students, ensuring a positive learning environment.
Customer Support Representative - CVS Health - Orlando, FL
(2018-08 - 2019-03)
- Managed prescription benefits, providing guidance on medication coverage and associated costs.
- Handled inbound calls to assist members with tasks such as ordering prescription refills.
- Provided troubleshooting and technical support for the online platform.
- Selected to mentor and train new hires on-site based on exceptional performance, facilitating their integration into the team through shadowing and ongoing assistance.
Tax Support Representative - H&R Block – Concentrix - Lake Mary, FL
(2018-01 - 2018-06)
- Provided exceptional customer support for users navigating tax software on the H&R Block website.
- Addressed product-related inquiries and provided support in navigating the tax filing process.
- Assisted customers in comprehending reject codes, identifying reasons for rejection, and provided guidance on next steps for resolution.
Hostess - Applebee's - Davenport, FL
(2016-12 - 2018-01)
- Extended a warm and welcoming greeting to guests, creating a positive first impression.
- Ensured a positive dining experience for customers by providing attentive and courteous service.
- Managed seating of customers, optimizing table turnover and guest satisfaction.
- Responsibly handled incoming phone calls, providing information and assistance as needed.
