Jessica Bingham

Clinical operations executive with extensive experience in regulatory compliance, quality improvement, data analytics, and healthcare program management. Demonstrated success in leading large-scale operational initiatives, optimizing clinical workflows, and driving multimillion-dollar financial outcomes. Skilled in EMR data analysis, Tableau dashboard development, enterprise software implementation, and AI-supported process redesign.

Eager to apply clinical operations expertise, data-driven decision-making, and cross-functional leadership in a remote role within biotech, insurance, or clinical data organizations — contributing at the intersection of healthcare, technology, and analytics.

Program Director - Altus Hospice – North Houston - Kingwood, TX

(2025-04)

Responsible for day-to-day operations, clinical oversight, regulatory compliance, and strategic program performance for a high-growth hospice organization.

• Grew census to highest performance in company history through strong team engagement and optimized clinical workflows.
• Generated $4M+ in profit within 6 months, sustaining 54–59% gross margins through mindful financial strategy and operational efficiency.
• Spearheaded development of Tableau dashboards to enhance clinical oversight, executive reporting, and trend identification across the program.
• Led enterprise-level software rollout initiatives encompassing feature development, education content creation, large-group implementation training, and post-launch support.
• Redesigned intake processes to support AI-driven efficiency and accuracy improvements, reducing administrative burden and improving eligibility capture.
• Ensured full compliance with Medicare/Medicaid regulations, ACHC standards, and internal quality policies.
• Maintained documentation accuracy and billing integrity across all payor sources.
• Drove significant improvements in employee retention, team cohesion, and individual performance outcomes.

Clinical Director - Altus Hospice – North Houston - Kingwood, TX

(2020-06 - 2025-04)

Led clinical operations, regulatory compliance, QAPI oversight, and interdisciplinary staff performance for a regional hospice organization.

• Conducted QAPI audits ensuring adherence to state and federal regulations and Conditions of Participation (CoPs).
• Identified clinical trends through database analysis and developed targeted educational interventions to improve outcomes.
• Created and delivered education programs, presentations, and in-services for clinical staff, physicians, and facility partners.
• Reviewed extensive medical records to support hospice eligibility determinations and documentation accuracy.
• Strengthened community partnerships and fostered interdisciplinary collaboration.
• Implemented database optimization strategies and educated staff across the company on effective data use.

RN Case Manager - Altus Hospice - Beaumont - Beaumont, TX

(2017-03 - 2020-05)

• Planned and directed patient care using critical thinking and interdisciplinary collaboration.
• Audited clinical documentation for quality and compliance using EMR systems.
• Coordinated care transitions and maintained regulatory-compliant patient records.

RN / LVN - Correct Care Solutions - Beaumont, TX

(2015 - 2017)

• Assisted in assessment, treatment planning, and individualized care program implementation.
• Practiced effective documentation and time management in a complex, structured environment.

Bachelor of Science in Nursing - Nursing - Lamar University (2016)

Licensed Vocational Nursing Certificate - Nursing - Lamar State College – Orange (2014)