Jessica Campbell

Customer-focused professional with 5+ years of experience in high-volume phone communication, appointment scheduling, client support, and accurate documentation. Skilled at answering calls with warmth and professionalism, gathering information, relaying clear messages, managing calendars, and resolving concerns. Dependable, organized, and comfortable working independently in a fast-paced remote environment.

Office Assistant / Customer Support - Got Dust Bunnies?

(2022-08)

• Answer inbound and outbound calls, respond to service questions, and provide friendly, professional assistance to prospective and existing clients.
• Schedule and confirm cleaning appointments, coordinate availability, manage calendars, and communicate updates or changes promptly.
• Record customer information, service details, invoices, and payments accurately using digital scheduling and recordkeeping tools.
• Resolve billing and scheduling concerns, follow up with customers, and maintain organized, confidential records.

Home Care Nurse / Client Support - Public Partnerships

(2017-03 - 2021-11)

• Communicated calmly and respectfully with clients and family members while responding to changing needs and maintaining dependable service.
• Documented care information accurately, protected confidential records, and followed established procedures and schedules.
• Managed multiple responsibilities independently while demonstrating patience, discretion, reliability, and close attention to detail.

Research Interviewer - Princeton Data Source LLC

(2013-06 - 2017-01)

• Completed 60+ outbound calls per shift, followed approved scripts, verified information, and entered responses accurately in computer systems.
• Built rapport quickly, listened carefully, handled objections professionally, and maintained a courteous tone throughout each interaction.
• Met productivity and quality standards while protecting respondent confidentiality and documenting every call consistently.

High School Diploma - Louisa County High School (2005-06)