Jessica Casarez

Hands-on multifamily property management leader with 15+ years of progressive experience in property operations, lease-up and stabilization, budgeting, team development, resident retention, vendor management, renovations, and regulatory compliance. Proven ability to step into challenging assets, organize day-to-day operations, improve financial discipline, coach on-site teams, and protect the resident experience while meeting ownership goals. Brings regional-level business judgment with a strong preference for being close to the property, the team, and the daily details that drive occupancy, collections, NOI, and asset quality.

District Manager at United Apartment Group (2025-09 – Present)

• Oversee day-to-day operational and financial performance across a multifamily portfolio while remaining closely involved with site-level execution, staffing, leasing, collections, resident issues, maintenance, and property presentation.
• Drive revenue and NOI through disciplined budgeting, expense control, pricing awareness, collections follow-up, and leasing strategies designed to strengthen occupancy and retention.
• Coach property managers and on-site teams on performance expectations, customer service, leasing execution, fair housing, Texas property requirements, and company policies.
• Review property performance, identify operational gaps, and create practical action plans for underperforming assets, including unit readiness, marketing, staffing, vendor performance, and resident retention.
• Manage vendor and contractor relationships, monitor service quality and project completion, and support maintenance operations to protect asset condition and resident satisfaction.

Senior Regional Manager / Asset Manager at Cove Capital Investments (2023-01 – 2025-09)

• Managed a portfolio of up to 9 multifamily properties, combining asset-level financial oversight with hands-on operational leadership and accountability for property performance.
• Directed operations for large-scale communities with up to 600 units and managed annual operating budgets exceeding $5M, balancing revenue growth, cost control, capital needs, and resident experience.
• Prepared and approved annual budgets and capital improvement plans; monitored P&L performance, variances, cash flow drivers, and property-level results for investors and executives.
• Led property inspections and developed asset-specific strategies focused on occupancy, collections, leasing velocity, unit readiness, curb appeal, maintenance performance, and long-term ROI.
• Negotiated and managed vendor and contractor relationships and directed renovation and capital improvement projects for on-time, on-budget delivery.
• Led and developed cross-functional teams, establishing clear performance expectations, coaching managers, and building accountability around financial and operational goals.

Regional Vice President / Director of Operations – Property Management at Woelfler Properties (2010-06 – 2023-01)

Advanced through multiple roles over a 13-year tenure, from leasing agent to property manager, regional manager, and ultimately Regional Vice President—building a strong foundation in every level of multifamily property operations.

• Oversaw multi-state portfolio operations and large teams while staying engaged in property-level performance, staffing, leasing, maintenance, resident service, compliance, budgeting, and capital planning.
• Directed operations for communities with up to 600 units and led organizations of up to 200 employees across multiple locations and functional areas.
• Managed budgets and financial performance across multiple assets, using P&L results, variance analysis, occupancy, collections, expenses, and operational trends to guide decisions.
• Developed and executed turnaround and stabilization plans for properties requiring stronger operational controls, improved leasing performance, better team accountability, or capital improvements.
• Ensured compliance with HUD, LIHTC, fair housing requirements, company policies, and operational standards while maintaining strong relationships with residents, owners, investors, and vendors.
• Directed renovations and capital improvement projects from planning through completion, coordinating vendors, schedules, budgets, quality control, and property operations.

Bachelor of Science in Nursing – Gaelen College (2005 – 2008)