Jessica Dagenhart

Customer-focused professional with 8+ years of experience in retail, client support, cash handling, scheduling, and business ownership. Skilled at building trust, listening to customer needs, explaining options clearly, processing payments accurately, and creating a welcoming service experience. Brings strong organization, professionalism, empathy, adaptability, and upselling experience well suited to a jewelry sales environment.

Owner / Child Care Provider at Mommy & Me Daycare (2023-02 – 2025-09)

• Owned and operated a childcare business serving families seeking dependable, trusted care.
• Built strong relationships with parents through clear communication, empathy, reliability, and attentive service.
• Managed daily scheduling, payments, organization, and customer concerns while maintaining a welcoming environment.

Customer Service Representative at FCR (2020-08 – 2023-01)

• Supported clients and care providers for Rover, resolving service and technical questions through professional customer care.
• Coordinated meetings and schedules and assisted with payment-related needs for clients and care providers.
• Used active listening, problem solving, phone etiquette, and computer systems to provide accurate, efficient support.

Cashier / Customer Service at Lowe's Home Improvement (2017-10 – 2020-07)

• Provided customer service across store departments, helping shoppers locate products and receive appropriate assistance.
• Processed purchases, refunds, and customer payments accurately while handling cash and balancing register responsibilities.
• Developed strong retail service skills, including customer communication, product support, adaptability, and upselling.

Some College in Criminal Justice – Mitchell Community College (2025-04)

High School Diploma / GED – Mitchell Community College (2022-09)