Jessica Foust

Results-driven healthcare and operations professional with expertise in administrative systems, electronic health records, data reporting, and performance tracking. Skilled in KPI analysis, credentialing, onboarding, and leveraging technology to streamline processes and support organizational goals. Proven ability to deliver exceptional patient service, collaborate across departments, and lead teams in fast-paced healthcare environments.

Executive Sr. Administrator at 610 Stompers (2023-09 – Present)

All male dance group nonprofit with over 180 active members from all over the country, fundraising for charities through public events and performances

• Provides quality review of nonprofit digital records to ensure accuracy and validity
• Collaborates with the City of New Orleans to obtain correct permits and licenses for fundraising
• Schedules, executes, and coordinates appearances on behalf of nonprofit including transportation of necessary materials and group accommodations before, during and after event
• Contributes to leadership board through weekly support of internal and external communications and G-Suite compliance
• Documents and updates procedure workflows for organization logistics, such as tracking member engagement
• Manages all merchandise orders and distribution from storage unit workspace

Executive Office Manager and Client Support Specialist at Traverse Therapy Services (2022-05 – Present)

Provides compassionate, accessible, and effective mental health and addiction treatment via therapy and psychiatric medical services

• Effectively maintains practice's comprehensive database of contacts with up-to-date information
• Plans, designs, and delivers training to educate the team is kept abreast on the practice's current methods, policies and workflows
• Manages scheduling operations for 13 clinicians, optimizing appointment allocations and minimizing downtime
• Assesses new client mental health requirements through intake operations and insurance credentialing
• Creates personalized care plans by understanding individual client preferences and therapeutic objectives
• Collaborates with a multidisciplinary team to design and launch a medication management program that improved patient engagement
• Oversees CEO's schedule and coordinates appointments, meetings, and travel arrangements
• Provides one-on-one client troubleshooting assistance by translating needs into appropriate resources and tools

Project and Medicaid Enrollment Manager at Cognizant Technology Solutions (2016-07 – 2022-05)

Builds the bridge from AI investment to enterprise value by helping clients reimagine journeys and build full-stack, enterprise-grade AI solutions

• Led and supervised a team of over 10 patient advocates to refine Medicaid enrollment
• Enhanced operational efficiency by creating and conducting ongoing trainings, ensuring policy compliance and implementation of best practices
• Developed a complex knowledge base and frequently-asked-questions system that cut patient inquiry response times by 40%
• Implemented strategic initiatives with leadership and system billing departments that elevated financial performance by 25%
• Redesigned onboarding processes which reduced overall time for new hires to reach full productivity

Entitlement Specialist at Bolder Outreach Solutions (2013-02 – 2016-07)

Provides outcomes for exhausted Medicaid reimbursement through on-site patient advocates, localized patient eligibility screening services, preauthorization, medical review and audits

• Provided connection of uninsured patients to all local and federal assistance programs and ensured access to crucial services post-crisis
• Served as the primary liaison between hospital staff, state authorities, and patients, ensuring procedural adherence and timely execution of Medicaid and Social Security applications
• Arranged guidance and resources to the uninsured population across the DC, Maryland and Virginia region
• Established effective communication networks through hospital personnel and social service agencies
• Understood and applied latest project details in relation to overall timeline through weekly reporting

Certification in Fundamentals of Project Planning and Management – University of Virginia, Darden School of Business (2021-05)

Associate Degree (in progress) in English and Business Administration – Anne Arundel Community College