Players club clerk - WinStar World Casino - Thackerville, OK
(2025-05 - 2025-09)
- Provided exceptional customer service to players club members, ensuring a positive and personalized experience
- Effectively communicated the benefits and perks of the players club program to potential members, resulting in an increase of XX% in new sign-ups
- Managed player accounts, accurately tracking points, rewards, and special offers
- Resolved member inquiries and concerns promptly and professionally, maintaining high levels of member satisfaction
- Collaborated with marketing team to develop targeted promotions and events for players club members
- Implemented strategies to improve member engagement and retention rates by XX%
- Assisted in planning and executing special events for players club members, including tournaments, giveaways, and VIP experiences
- Maintained up-to-date knowledge of casino amenities, entertainment options, dining venues, and other offerings to provide accurate information to players club members
- Utilized CRM software to track member activity and preferences for personalized service delivery
- Consistently met or exceeded monthly membership enrollment goals through effective sales techniques
- Developed strong relationships with frequent players by providing personalized attention based on their gaming preferences
- Collaborated with other departments such as food & beverage or hotel services to enhance the overall guest experience for players club members
- Identified opportunities for process improvements within the players club department resulting in increased efficiency by XX%
Jani king - Peak Jani King - Thackerville, OK
(2023-02 - 2024-04)
- Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
- Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
- Responded promptly to guest requests for additional amenities or services in a courteous manner
- Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
Cold Prep Cook - OVG Hospitality at Gran Via Winstar Casino - Thackerville, OK
(2018-03 - 2022-08)
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
- Provided administrative support by preparing documents, organizing files, and handling correspondence
- Responded to email inquiries in a professional manner within established timelines
- Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
