Jessica Freid

Customer-focused BDC Representative with extensive experience in automotive sales support, appointment setting, customer communication, and lead management. Skilled in handling high-volume inbound and outbound calls, working within multiple CRM systems, and delivering strong customer service in fast-paced environments.

BDC Representative at Call Team Six (2024-04 – Present)

• Schedule customer appointments and manage follow-up communication
• Handle inbound and outbound customer calls daily
• Maintain high-volume call activity averaging 150+ dials per day
• Work within multiple CRM systems to track leads and customer interactions

BDC Representative at Tasca Automotive Group (2023-08 – 2024-04)

• Answered and routed inbound customer calls to appropriate departments
• Made 100+ outbound calls daily for follow-up and appointment setting
• Created email campaigns and assisted with customer marketing efforts
• Assisted customers with questions and ongoing communication

BDC Representative at Kunes Country Auto Group (2022-09 – 2023-09)

• Managed inbound and outbound customer communication
• Scheduled appointments and updated customer records in CRM systems
• Provided product knowledge and email support to customers

Bartender at Ginance Inc. (2019-01 – 2021-06)

• Served alcoholic and non-alcoholic beverages in a fast-paced environment
• Operated POS systems and handled nightly cash deposits
• Restocked bar inventory and prepared basic food items

High School Diploma – Grant Community High School