Jessica Gallagher

Results-driven healthcare leader with progressive experience in laboratory operations, pre-analytics, and multi-site clinic management. Proven ability to lead high-performing teams, drive process improvement through Kaizen methodologies, and optimize workflow efficiency across multiple locations. Strong background in budgeting, staffing, and cross-functional collaboration within complex healthcare systems.

Clinic Site Lead - Parker Skin & Aesthetic Clinic

(2025-06)

• Lead operations across 4 clinic locations supporting 10 providers
• Develop and implement staff schedules aligned with operational goals
• Train and mentor staff to improve performance and compliance
• Support procedures and oversee prior authorizations and patient education

Practice Manager - Apex Dermatology

(2022-11 - 2025-06)

• Managed operations for up to 3 locations including staffing and budgets
• Standardized scheduling processes across regions
• Led hiring, onboarding, and performance management
• Collaborated with marketing to drive growth and engagement

Team Lead, Pre-Analytics - Cleveland Clinic

(2021-07 - 2022-11)

• Supervised pre-analytical operations including phlebotomy and specimen processing
• Led Kaizen initiatives improving workflow and turnaround times
• Collaborated enterprise-wide to streamline processes
• Managed staffing schedules and labor budgets

Lead Phlebotomist / Specimen Processor - Cleveland Clinic

Program Coordinator - Creative Solutions to Independence

Medical Assistant - Gastroenterology Associates of Cleveland

Phlebotomist / Specimen Processor - Cleveland Clinic

Associate's Degree - Lakeland Community College (2022)

Certificate - Phlebotomy - Lakeland Community College (2014)