Jessica Galvez

Results-driven General Manager with extensive experience overseeing daily operations, financial performance, and staff management for teams of up to 24 employees. Skilled in strategic planning, customer service, and building strong stakeholder relationships. Proven ability to drive business growth, improve employee retention, and ensure compliance with health and safety regulations in fast-paced environments.

Manager - Covey Creek Farm - Dayton, OR

(2018-01)

• Thrived in a fast-paced environment by efficiently managing multiple priorities to meet operational goals
• Delivered exceptional customer service, resulting in positive customer experiences and repeat business
• Demonstrated self-motivation by proactively identifying and addressing operational needs
• Adapted to changing environments by quickly adjusting strategies to maintain productivity
• Met deadlines consistently by organizing tasks and prioritizing responsibilities
• Contributed as a team player by collaborating with colleagues to achieve shared objectives

General Manager - Marlu Investment Group - McMinnville, OR

(2000-09 - 2014-03)

• Oversaw all aspects of daily operations, increasing efficiency by managing staff, customer service, and financial performance
• Developed and implemented strategic plans, driving business growth and increasing profitability by 15%
• Led a team of 24 employees, improving productivity and performance through guidance, training, and support
• Established strong relationships with key stakeholders, enhancing business partnerships and supplier reliability
• Analyzed market trends and competitor activities, identifying opportunities for improvement and innovation
• Created employee schedules, ensuring adequate staffing during peak hours while reducing labor costs by 10%
• Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback
• Ensured compliance with health and safety regulations by conducting inspections and implementing corrective actions
• Resolved customer complaints promptly and effectively, maintaining a 95% customer satisfaction rate
• Improved employee retention rates by implementing engagement initiatives, reducing turnover by 12%
• Analyzed financial data to identify areas for cost reduction and revenue growth, increasing net profit margins
• Mentored and coached employees, supporting skill development and advancement within the organization

General - College - Chemeketa Community College McMinnville, OR