Jessica Gay

Bilingual (English/Spanish) Medical Assistant and Remote Care Coordinator with 18+ years of healthcare experience supporting physicians, patients, and care teams across primary care, internal medicine, geriatrics, cardiology, pediatrics, telemedicine, Remote Patient Monitoring (RPM), and Chronic Care Management (CCM). Demonstrated success in patient outreach, care coordination, insurance verification, scheduling, EHR documentation, quality patient engagement, and remote healthcare operations. Proficient in Athenahealth, Epic, Cerner, and eClinicalWorks with a strong reputation for accuracy, professionalism, and compassionate patient care.

Medical Assistant - Dr. Jane Cai – The Village Internal Medicine & Geriatric

(2025-12 - 2026-06)

• Performed front desk check-in/check-out, answered calls, and scheduled patient appointments.
• Conducted vital signs, wellness screenings, EKGs, InBody assessments, grip tests, and TUG testing.
• Completed medication reconciliation, insurance verification, chart preparation, scanning, and medical records management.
• Performed MMSE, PHQ-9, Beck Anxiety, STOP-Bang, Duke Cardiac Risk, and SLUMS assessments.

Remote Medical Assistant / Care Coordinator - 1bios

(2022-08 - 2025-10)

• Supported more than 100 patients daily through RPM and CCM programs.
• Developed individualized care plans, monitored alerts, and documented patient interactions.
• Conducted patient outreach, health screenings, and monthly progress summaries.
• Verified insurance, demographics, and follow-up compliance while coordinating care remotely.
• Escalated clinical concerns to providers and maintained high productivity in a fully remote environment.

Medical Assistant II - Baptist Health of South Florida

(2019-05 - 2022-06)

• Performed patient intake, triage, vitals, phlebotomy, and diagnostic testing.
• Supported telemedicine consultations and maintained accurate EHR documentation.
• Assisted physicians with procedures, vaccinations, and patient education.

Medical Assistant - My Cardiologist

(2012-05 - 2019-02)

• Assisted cardiologists with EKGs, stress testing, phlebotomy, and diagnostic procedures.
• Managed referrals, scheduling, insurance verification, and EMR documentation.
• Maintained patient flow and ensured efficient clinic operations.

Diploma - Medical Assistant - Everest Institute (2008) Hialeah, FL