Jessica

Passionate, dependable, and highly driven customer service professional with over eight years of experience thriving in fast-paced, high-volume environments. Skilled at assessing customer needs, communicating effectively with diverse groups, and maintaining a professional, upbeat attitude. Proven ability to leave guests feeling valued while strictly upholding company policies and safety standards.

Accustomed to dynamic workloads, loud and busy work environments, and extended hours on foot, making for a seamless transition into live event operations and Headliner experience roles.

Server / Guest Service Professional:

Jikan, Momo Sushi, Yoshioishi, Cravin' Crab Haus, Rakkan Ramen (2018 - Present)

• Deliver attentive and empathetic support to large volumes of guests in fast-paced environments, ensuring safety and satisfaction.

• Proactively identify patron needs, calm tense situations with patience, and resolve guest concerns effectively.

• Collaborate seamlessly with team members to maintain smooth operations, safety, and high energy during peak hours.

• Sustain high stamina, physical endurance, and active presence over long shifts requiring continuous movement.

Cashier / Line Server - L.A. Brisket, Poké Bar (2015 - 2018)

• Acted as the primary point of contact, creating welcoming, inclusive, and positive guest interactions.

• Maintained speed, efficiency, and accuracy while adapting quickly to sudden surges in customer volume.