Jessica Hoehn

Dedicated and versatile healthcare and operations professional with 20+ years of experience in patient care, office administration, customer service, inventory management, financial processes, and team support. Experienced in coordinating patient services, scheduling, medical billing, insurance claims, record keeping, and day-to-day office operations. Known for strong problem-solving abilities, attention to detail, organization, and providing compassionate, professional customer service.

Adaptable and dependable with the ability to work independently while contributing effectively to a team.

Chiropractic Assistant / Office Operations - McLaughlin Chiropractic - Morehead City, NC

(2022-01 - 2026-06)

• Coordinated patient care, treatment schedules, appointments, and daily office operations to ensure an efficient patient experience.
• Managed administrative responsibilities including patient intake, records, scheduling, documentation, and communication.
• Assisted with medical billing, insurance claims, payment posting, account reconciliation, and patient account inquiries.
• Maintained accurate financial and patient records while supporting office compliance and operational efficiency.
• Assisted with insurance follow-up, claim corrections, resubmissions, and account resolution.
• Addressed patient concerns professionally and efficiently while maintaining confidentiality and a high standard of customer service.
• Supported office workflow by identifying problems, developing solutions, and improving administrative processes.
• Assisted with X-ray procedures in accordance with applicable office and regulatory requirements.
• Worked collaboratively with providers and staff to ensure patients received timely and quality care.

Receiving Associate / Backroom Associate - Burlington - Jacksonville, NC

(2019-10 - 2022-12)

• Managed receiving and backroom operations in a fast-paced retail environment.
• Organized incoming merchandise and efficiently unloaded and processed trucks.
• Maintained accurate inventory and ensured merchandise was distributed to the sales floor promptly.
• Followed systematic inventory procedures to reduce errors, delays, and discrepancies.
• Coordinated merchandise flow and replenishment to support daily store operations.
• Maintained an organized, safe, and efficient backroom environment.
• Collaborated with team members to meet operational goals and deadlines.

Geek Squad Customer Service Agent / Warehouse Associate - Best Buy - Jacksonville, NC

(2012-10 - 2016-05)

• Provided exceptional customer service while assisting customers with questions, concerns, transactions, and service needs.
• Partnered with team members to ensure customers received complete and timely assistance.
• Processed customer transactions accurately while maintaining a friendly and professional environment.
• Utilized company sales and service tools to support department goals and business growth.
• Assisted with warehouse operations, inventory processes, and merchandise organization.
• Followed loss-prevention procedures and helped reduce inventory shrink.
• Maintained accuracy and efficiency while working in a high-volume environment.

Customer Service Associate - Marine Corps Exchange - Jacksonville, NC

(2005-07 - 2009-08)

• Delivered professional and courteous customer service in a fast-paced retail environment.
• Assisted customers with questions, purchases, returns, and problem resolution.
• Handled cash, credit/debit transactions, checks, and other forms of payment accurately.
• Operated electronic scanners, registers, and point-of-sale systems.
• Maintained accuracy while handling large monetary transactions.
• Escalated complex concerns to supervisors or appropriate personnel when necessary.
• Worked effectively with customers and coworkers to maintain a positive shopping experience.

General Educational Development (GED) - Coastal Carolina Community College