Senior Aerospace Science Instructor at MEDINA VALLEY INDEPENDENT SCHOOL DISTRICT (2024-07 – Present)
- Directed an entire unit of 200 Cadets.
- Directly managed the cadet instructor team.
- Taught leadership education.
- Acted as the primary liaison with the school principal.
Manager, Provider Data Management at Humana Military (2020-01 – 2021-12)
- Monitored inventory and turn-around time by applying Lean methodologies to increase accuracy in line with Defense Health Agency (DHA) goals.
- Streamlined upload process by overhauling organizational structure adding Quality Assurance at front end reducing inventory and processing time by 50%.
- Created online data uploading capability which gave the customer the ability to upload data reducing processing time from 30+ days to overnight.
Group Practice Manager at United States Air Force (2018-01 – 2019-12)
- Program Manager for healthcare delivery by 400 staff spanning 22 departments. Responsible for tracking and reporting key metrics and advising on process improvement initiatives.
- Managed call center ensuring key customer service and service level agreement metrics were met.
- Worked cross functionally with 22 departments to build business plans based on historical data and future manpower staffing data. Worked one on one with department leads to ensure plan metrics met.
Director, Health Plan at United States Air Force (AF) (2017-01 – 2018-12)
- Directed 31 staff across 8 departments. Responsible for ensuring key metrics were tracked and met.
- Managed HealthNet/Humana Military Contract. Ensured full network coverage during plan change over.
- Developed process reducing close out time of referral result review from 20 days to same day review.
Project Manager at United States Air Force (AF) (2013-01 – 2017-12)
- Led 8 projects costing $2B with teams consisting of architects, engineers, interior designers, vendors, contractors, medical equipment purchasers and site superintendents. Created/reviewed Requests for Proposals and answering Requests for Information.
- Served as Healthcare Administration Consultant for 22 projects assisting architects with projects. Ensured best practices were applied to renovations.
- Overhauled 390K SF clinic renovation by downsizing SF to be renovated saving project $1M.
Group Practice Manager at United States Air Force (2010-01 – 2013-12)
- Program Manager for healthcare delivery by 950 staff spanning 43 departments. Responsible for tracking and reporting key metrics and advising on process improvement initiatives.
- Project Manager for Patient Centered Medical Home roll out and National Committee for Quality Assurance Program. Worked with departments to ensure plans developed/followed to ensure compliance.
- Produced monthly reports on key metrics and briefed to Senior Leadership. Developed plans to close gaps by implementing process improvement initiatives to ensure metrics met.
Director, Logistics and Facility Management at United States Air Force (2008-01 – 2010-12)
- Directed 153 logistics personnel that purchased/maintained $78M of equipment/supplies.
- Managed $12M of medical/personal services contracts ensuring KPIs/metrics met.
- Directed facility engineering efforts on 55-bed hospital with nine buildings/750K square feet.
- Created Joint Venture Plan with Veteran's Health Administration which allowed for shared warehouse space and saved $80K a year.
- Developed plan to track medical equipment that brought available inventory from 89% to 100%.
Operations Manager at United States Air Force (AF) (2005-10 – 2008-12)
- Provided workforce management support of 40 employee relations programs for 310 staff members.
- Created online tracking system for performance reports and awards. New system created electronic tracking and ability to assign next level review which in turn raised on-time close out from 58% to 100%.
- Installed on-line library training program that provided 420 hours of training avoiding $50K in travel/training costs.
