Jessica Kopaczewski

Competent and service-focused professional with a passion for creative problem-solving seeking a supportive role. Bringing a hard-working, self-starter attitude with excellent interpersonal skills to enhance team efficiency and client satisfaction. Works equally well independently or in collaborative environments.

Regional Manager/Event Coordinator - Premiere Dental - Philadelphia, PA

(2023-01)

• Manages the daily tasks of three general dental practices in the tri-state area. These practices consist of an average of 6-10 employees each.
• Run monthly meetings where we review our successes and challenges as an office for the month prior.
• Interviews, trains, and completes regular reviews for all staff.
• Maintains scheduling protocol and clinical flow.
• Handles all patient finance needs with third-party options, concerns/issues, and building trusting relationships.
• Improvising ways to increase production, bring in new patients, and maintain overall positive and upbeat morale.
• Created and implement "packages" in relation to procedures/treatment, which are now used company wide and have aided in overall production.
• Oversee third party finance options and overall "sales"/growth in the three offices.
• Create and manage all aspects of company events and team building activities (successful community outreach events, Christmas parties, along with a New Year Kick-off event that focused on how to approach patients in a way that helps them commit to treatment)
• Create and present information on advocating for patient treatment, offering finance options, and overall support for enhancing sales/closing techniques.
• Train front desk staff and office managers in other offices, pitching in wherever need be and traveling when need be to other locations.
• Creating and implementing SOPs for both clinical and front desk.
• Work with fellow office managers on the teaching them basics of clinical treatment, and how to explain clinical workflow/policies, breaking down treatment for patients, etc.
• Review treatment plans with patients and oversee scheduling for all doctors in the practice.
• Created the monthly meeting presentation template that is used for our meetings regularly.
• Inventory for office supplies, working closely with lead DA for clinical supplies.
• Pitching in wherever needed in the offices, from sanitizing instruments, to taking X-rays, verifying insurance plans, and everything in between.

Periodontal/Surgical Assistant and Patient Coordinator - Dr. Milita Borguet Periodontics and Implants

(2020-11 - 2022-12)

• Maintain patient interactions related to scheduling, follow up treatment and record keeping, while maintaining public appearance of the office.
• Manage front desk administrative work including, but not limited to; patient updates written to corresponding Doctors, implant records and new patient records created and sent to general dentists, collect payments for treatment, run end of day/month reports, handle insurance operations, and maintaining schedule/office flow.
• Train and onboard new employees for both chair side and front desk positions.
• Create and present treatment plans for patients.
• Assist chair side with periodontal and surgical procedures including, but not limited to: x-rays (full mouth, cbct, pan), create alginate impressions (learning impressions with Planmeca Emerald scanner), scaling and root planning, exam and surgical kit preparation/sterilization, laser therapy, osseous, extractions, gum grafts, exposures with adding lingual buttons, bone grafts, frenectomies, and implant placements and removals.
• Conduct post operative care for patients including removal of sutures, photo documentation of surgical sites/healing, hygiene and home care reviews.

Office Manager - Valuable Connections LLC

(2019-02 - 2021-11)

• Handled a variety of responsibilities partnered with the managing member of the company; including but not limited to- working with title companies in the incoming and outgoing of deals for hard money lenders and their borrowers.
• Executed inspections for construction draw requests.
• Helped maintain company records and accounting while handling the front end of the business.
• Communicated with borrowers on a regular basis in relation to their projects.
• Handled bank accounts and managed incoming/outgoing funds

Assistant Manager - The Mud Room Pottery Studio

(2016-01 - 2020-12)

• Assisted in daily projects for the studio such as stocking, glazing finished pieces, firing kiln, organizing, and running parties/event.
• Acted as person in charge and coordinated daily functions for the studio.
• Lead weekly summer camps and offsite events for a variety of groups and organizations.
• Increased monthly attendance of customers through various forms of advertisement.

Booking Agent/Promoter/Bartender - The Fire

(2016-01 - 2017-12)

• Worked with bands, promoters, managers, etc. in creating live concerts and events.
• Brought in more revenue for the venue by creating promotions and marketing events.
• Juggled promoting during the day and then bartending on the evenings.

Server/Assistant Manager - Italian Delight

(2013-01 - 2016-12)

• Gave excellent service to all parties, while being attentive, considerate, and polite.
• Trained hosts and waiters.
• Built many relationships with customers and had a steady flow of repeat customers/requests.

Marketing Associate/Fundraiser - Global Fundraising INC

(2010-01 - 2012-12)

• Expanded on marketing, communication, and business development/management

Upper secondary education