Regional Manager/Event Coordinator - Premiere Dental - Philadelphia, PA
(2023-01)
- Manages the daily tasks of three general dental practices in the tri-state area. These practices consist of an average of 6-10 employees each.
- Run monthly meetings where we review our successes and challenges as an office for the month prior.
- Interviews, trains, and completes regular reviews for all staff.
- Maintains scheduling protocol and clinical flow.
- Handles all patient finance needs with third-party options, concerns/issues, and building trusting relationships.
- Improvising ways to increase production, bring in new patients, and maintain overall positive and upbeat morale.
- Created and implement "packages" in relation to procedures/treatment, which are now used company wide and have aided in overall production.
- Oversee third party finance options and overall "sales"/growth in the three offices.
- Create and manage all aspects of company events and team building activities (successful community outreach events, Christmas parties, along with a New Year Kick-off event that focused on how to approach patients in a way that helps them commit to treatment)
- Create and present information on advocating for patient treatment, offering finance options, and overall support for enhancing sales/closing techniques.
- Train front desk staff and office managers in other offices, pitching in wherever need be and traveling when need be to other locations.
- Creating and implementing SOPs for both clinical and front desk.
- Work with fellow office managers on the teaching them basics of clinical treatment, and how to explain clinical workflow/policies, breaking down treatment for patients, etc.
- Review treatment plans with patients and oversee scheduling for all doctors in the practice.
- Created the monthly meeting presentation template that is used for our meetings regularly.
- Inventory for office supplies, working closely with lead DA for clinical supplies.
- Pitching in wherever needed in the offices, from sanitizing instruments, to taking X-rays, verifying insurance plans, and everything in between.
Periodontal/Surgical Assistant and Patient Coordinator - Dr. Milita Borguet Periodontics and Implants
(2020-11 - 2022-12)
- Maintain patient interactions related to scheduling, follow up treatment and record keeping, while maintaining public appearance of the office.
- Manage front desk administrative work including, but not limited to; patient updates written to corresponding Doctors, implant records and new patient records created and sent to general dentists, collect payments for treatment, run end of day/month reports, handle insurance operations, and maintaining schedule/office flow.
- Train and onboard new employees for both chair side and front desk positions.
- Create and present treatment plans for patients.
- Assist chair side with periodontal and surgical procedures including, but not limited to: x-rays (full mouth, cbct, pan), create alginate impressions (learning impressions with Planmeca Emerald scanner), scaling and root planning, exam and surgical kit preparation/sterilization, laser therapy, osseous, extractions, gum grafts, exposures with adding lingual buttons, bone grafts, frenectomies, and implant placements and removals.
- Conduct post operative care for patients including removal of sutures, photo documentation of surgical sites/healing, hygiene and home care reviews.
Office Manager - Valuable Connections LLC
(2019-02 - 2021-11)
- Handled a variety of responsibilities partnered with the managing member of the company; including but not limited to- working with title companies in the incoming and outgoing of deals for hard money lenders and their borrowers.
- Executed inspections for construction draw requests.
- Helped maintain company records and accounting while handling the front end of the business.
- Communicated with borrowers on a regular basis in relation to their projects.
- Handled bank accounts and managed incoming/outgoing funds
Assistant Manager - The Mud Room Pottery Studio
(2016-01 - 2020-12)
- Assisted in daily projects for the studio such as stocking, glazing finished pieces, firing kiln, organizing, and running parties/event.
- Acted as person in charge and coordinated daily functions for the studio.
- Lead weekly summer camps and offsite events for a variety of groups and organizations.
- Increased monthly attendance of customers through various forms of advertisement.
Booking Agent/Promoter/Bartender - The Fire
(2016-01 - 2017-12)
- Worked with bands, promoters, managers, etc. in creating live concerts and events.
- Brought in more revenue for the venue by creating promotions and marketing events.
- Juggled promoting during the day and then bartending on the evenings.
Server/Assistant Manager - Italian Delight
(2013-01 - 2016-12)
- Gave excellent service to all parties, while being attentive, considerate, and polite.
- Trained hosts and waiters.
- Built many relationships with customers and had a steady flow of repeat customers/requests.
Marketing Associate/Fundraiser - Global Fundraising INC
(2010-01 - 2012-12)
- Expanded on marketing, communication, and business development/management
