Jessica Koziel

Customer-focused banking and retail service professional with over 3 years of experience in financial operations, high-volume transaction processing, and client relationship management. Adept at opening and servicing accounts, processing loan applications (personal, auto, and home equity), and promoting financial products aligned with customer needs. Recognized for accuracy, professionalism, and consistently exceeding performance metrics.

Strong interpersonal, communication, and problem-solving skills with a deep understanding of compliance and confidentiality in financial settings.

Teller / Member Services Representative - Member One Credit Union - Rocky Mount, VA

(2023-01)

• Process high-volume financial transactions with speed, accuracy, and attention to compliance.
• Open and maintain a variety of personal and business accounts, ensuring proper documentation.
• Assist members with loan applications for personal, auto, and home equity products.
• Educate clients on available financial services and digital tools to meet their needs.
• Deliver exceptional customer service while safeguarding member privacy and sensitive data.

Sleep Expert (Sales Associate) - Mattress Firm - Martinsville, VA

(2021-01 - 2022-12)

• Recommended personalized sleep solutions based on customer needs and product expertise.
• Consistently surpassed sales quotas and key performance indicators.
• Maintained up-to-date product knowledge across multiple mattress brands and technologies.
• Contributed to daily operations, including merchandising and inventory accuracy.

Customer Service Representative - Cricket Wireless - Martinsville, VA

(2020-01 - 2021-12)

• Delivered tailored service and wireless solutions based on customer usage and preferences.
• Resolved billing issues and technical concerns efficiently.
• Maintained CRM logs and documentation to support retention strategies.
• Regularly exceeded individual and team sales performance goals.

Associate of Applied Science - Human Resources - Westchester Community College (2005-06)