Account Manager - LaVonne Gorsuch State Farm Agency - Grand Junction, CO
(2024-09)
- Managed client accounts, ensuring timely policy renewals and updates.
- Maximized policy renewals by proactively reaching out to clients well in advance of expiration dates and addressing any concerns or questions.
- Provided expert guidance to clients on claims processes, enhancing satisfaction rates.
- Educated clients on complex insurance concepts and policy details to empower informed decision-making regarding their coverage choices.
Patient Services Representative - Intermountain Healthcare
(2024-01 - 2024-09)
- Coordinate patient appointments, ensuring seamless scheduling and optimal resource utilization.
- Eager learner with a strong work ethic, consistently punctual and committed to continuous improvement.
- Streamline patient check-in processes, enhancing patient satisfaction.
- Implement scheduling protocols that optimize resource allocation, improving clinic efficiency and reducing appointment gaps.
- Coordinate with medical staff to ensure accurate patient information, fostering a seamless care experience.
- Manage patient inquiries and resolve issues promptly.
- Maintain meticulous patient records, ensuring data accuracy and compliance with healthcare regulations.
- Partner with insurance providers to verify patient coverage, reducing billing errors and improving reimbursement timelines.
Senior Loan Setup Coordinator/Receptionist - Major Mortgage - Grand Junction, CO
(2017-04 - 2023-10)
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Collaborated with loan officers to develop strategies for managing loan application processing.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Club Booth Outfitter - Cabela's
(2014-07 - 2017-04)
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Jewelry Sales Expert - JCPenney
(2013-11 - 2014-05)
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customers to better uncover individual needs.
Sales Associate - Walmart
(2007-05 - 2013-11)
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
