Jessica Marin Guarin

Healthcare operations professional with 7+ years of experience optimizing clinical workflows, leading teams, and leveraging EMR systems to improve patient outcomes. Currently completing a dual Master's in Healthcare Administration and Health Informatics (MHA/MHI). Bilingual (English/Spanish) with deep expertise in Epic, prior authorizations, referral coordination, and health data management.

Patient Access Coordinator Lead – Call Center & Referral Specialist - Illinois Bone and Joint Institute

(2024-01)

• Directed referral, authorization, and scheduling across multiple orthopedic specialties; achieved 98% scheduling accuracy through Epic Work Queue management.
• Reduced front-end denials by 25% by leading prior authorization reviews and strengthening verification workflows in Availity, EpicCare Link, and EZ-Net.
• Mentored call center staff on Epic processes, scheduling protocols, and patient communication—building a high-performance team culture across locations.
• Handled urgent clinical calls and resolved complex issues, supporting a 15% faster call resolution rate than department averages.

Coordinator, Trauma Recovery Center - Advocate Aurora Health

(2022-01 - 2023-12)

• Improved demographics data accuracy and scheduling efficiency by 20% through streamlined patient intake processes.
• Trained and mentored new trauma outreach workers, reducing onboarding time by 15% and increasing staff proficiency.
• Coordinated multi-disciplinary patient support and developed comprehensive documentation resources to enhance staff workflow.

Patient Access Representative – ED - Advocate Aurora Health

(2020-01 - 2022-12)

• Reduced patient wait times by 30% and improved satisfaction scores through optimized registration processes.
• Implemented training programs for new staff and managed ED operations to ensure accurate data management and seamless patient flow.

Phlebotomist - Northwestern Medicine

(2022-01 - 2022-12)

• Performed 1,000+ venipuncture procedures with 99% success rate; improved specimen processing protocols, reducing turnaround time by 20%.

Healthcare Information Management Intern - Capt. James A. Lovell Federal Health Care Center

Gained federal healthcare operations experience at the nation's only fully integrated VA/DoD facility.

Dual Master's - Healthcare Administration (MHA) & Health Informatics (MHI) - Southern Illinois University – Carbondale

B.S. - Healthcare Management - Southern Illinois University – Carbondale

A.A. - Allied Health - College of Central Florida