Executive Assistant / Wellness Coordinator - New Hope Health - Michigan
(2024-12 - 2025-12)
- Managed complex calendars, scheduling patient visits, and served as first point of contact for practice owners needs while managing internal priorities, and meeting operational deadlines.
- Acted as the primary liaison between practitioners, clients, and external partners to ensure efficient workflows; Responded to professional correspondence and fostered meaningful consistent connections amongst staff, on behalf of leadership.
- Served as leaderships' primary point of contact for external client communications, including screening calls, emails, and messages.
- Handled sensitive client, financial, and medical information with discretion and confidentiality.
- Assisted in coordinating daily clinic operations, including bookkeeping, vendor communication, maintenance scheduling, and occasional customer service.
- Developed and maintained administrative systems to improve productivity and efficiency.
Wellness Intake Coordinator - The Joint Chiropractic - Kalamazoo, MI
(2024-03 - 2024-12)
- Provided high quality efficient patient intake service in Kalamazoo's premier chiropractic office; processed patient intake, scheduled future visits, and provided administrative support and customer service in a specialty clinical environment.
- Efficiently routed communications and resolved issues by managing patient inquiries across multiple mediums, including email, text, and phone call.
- Maintained confidentiality of patient records and financial transactions in accordance to regulatory compliance; generated records and reports as needed.
- Increased client retention and satisfaction by consistently following up on treatment plans, payments, and all other action items.
- Supported leadership with administrative tasks, documentation, and client correspondence.
- Coordinated communication between practitioners, patients, and internal teams.
Inventory Associate - Menards - Three Rivers, MI
(2021-11 - 2023-06)
- Maintained accurate inventory records across multiple departments.
- Supported customer service while ensuring product availability and organization.
- Assisted with loss prevention and operational efficiency initiatives.
Sales Associate - Check n Go - Kalamazoo, MI
(2020-07 - 2021-03)
- Built and maintained strong client relationships through professionalism, discretion, and service quality in a regulated financial environment.
- Processed financial transactions accurately in compliance with company policies.
- Built and maintained client relationships through trust, reliability, and service quality.
- Provided administrative and customer service support in a regulated financial environment.
Banquet Coordinator - Kalamazoo Country Club - Kalamazoo, MI
(2017-09 - 2018-08)
- Coordinated execution of banquet and private events in alignment with event orders, timelines, and client requirements.
- Served as on-site liaison between clients, banquet management, and service staff.
- Assisted with event documentation, room setups, food and beverage coordination, and change management.
- Supervised and scheduled service staff to ensure efficient, cost-effective event execution.
- Inspected event spaces to ensure presentation standards and service quality.
- Tracked event details, staffing needs, and client feedback to support continuous improvement.
