Jessica Orosco

Accomplished healthcare operations professional with more than 16 years of progressive experience supporting high-volume neurosurgical practices and hospital neuroscience services. Proven expertise leading clinic operations, coordinating complex spine and brain surgeries, managing workers' compensation programs, navigating insurance authorizations, and optimizing patient care workflows. Recognized as a trusted operational partner to physicians, hospitals, attorneys, insurers, nurse case managers, employers, and multidisciplinary healthcare teams.

Lead Medical Assistant / Office Manager - Neuroscience Associates – Paul J. Montalbano, MD

(2015-01)

Provide operational leadership for a high-volume neurosurgical practice specializing in spine and brain disorders.

• Coordinate surgeries, pre-operative clearances, referrals, imaging, and post-operative care.
• Manage complex Workers' Compensation claims and collaborate with adjusters, attorneys, employers, and nurse case managers.
• Prepare medical-legal documentation, disability paperwork, IMEs, impairment ratings, and insurance appeals.
• Lead daily office operations, mentor staff, improve workflows, and maintain physician productivity.
• Administer in-office medication program while maintaining inventory, documentation, and regulatory compliance.

Unit Clerk – Neuroscience Unit - St. Luke's Regional Medical Center

(2010-01 - 2015-12)

Served as communication hub for physicians, nurses, therapists, patients, and families.

• Coordinated admissions, transfers, testing, physician orders, and EMR documentation.

High School Diploma - Adrian High School