Jessica Patten

Dedicated and compassionate professional with experience in healthcare, customer service, and team leadership. Skilled in assisting older adults with daily and recreational needs, as well as dietary support and food preparation. Known for reliability, empathy, and strong multitasking skills in fast-paced environments.

Activities Assistant / Dietary Aide at Saint Joseph's Manor (2019-01 – Present)

• Plan and lead daily recreational and therapeutic activities to enhance residents' physical, social, and emotional well-being.
• Support residents with personal needs such as shopping, handling small amounts of money, and completing personal tasks.
• Provide companionship and encouragement to promote independence and engagement.
• Collaborate with nursing staff, therapists, and family members to create a positive, supportive environment.
• Prepare and serve meals according to each resident's dietary plan and restrictions.
• Ensure meals are safely handled, correctly portioned, and meet nutritional requirements.
• Maintain a clean, sanitary work area in compliance with health and safety standards.

Assistant Manager at Dollar Tree (2010-01 – 2010-12)

• Supervised and trained team members on store operations, cash handling, and customer service standards.
• Managed daily store openings/closings, inventory, and merchandising.
• Assisted in scheduling, shift coverage, and resolving customer concerns.
• Maintained a clean, organized, and safe work environment while meeting sales goals.

Store Associate at ALDI USA (2017-09 – 2019-07)

• Operated registers, stocked merchandise, and maintained store cleanliness.
• Provided fast, friendly service in a high-volume retail setting.
• Assisted with inventory and restocking needs.

Key Holder at Five Below (2016-01 – 2017-12)

• Opened and closed the store, managed registers, and supervised shifts.
• Ensured visual merchandising and customer satisfaction standards were met.

Cleaner at Clean Harbors (2013-01 – 2013-12)

• Assisted with facility cleaning and maintenance according to company safety procedures.

Cashier/Hostess at Buffalo Wild Wings (2013-04 – 2013-09)

• Welcomed guests, managed seating, and handled cash transactions.
• Provided quick and friendly service in a fast-paced environment.

Photographer at Picture Me Portrait Studio (2012-09 – 2013-04)

• Conducted portrait sessions, edited photos, and assisted with customer sales.

Associate Trainer at Panera Bread (2011-02 – 2011-11)

• Trained and supported new employees on customer service and food safety.
• Ensured smooth operations and high-quality service.

High School Diploma – Brockton High School (2006-01)