Customer Service Representative - North Bay Animal Hospital - Lynn Haven, FL
(2026-01)
- Serve as the first point of contact for clients, providing compassionate and professional customer service in a fast-paced animal hospital
- Schedule, confirm, and manage appointments for multiple veterinarians while handling a high volume of phone calls
- Check patients in and out, verify client information, and maintain accurate medical records using practice management software
- Process payments, invoices, and insurance claims; perform daily cash handling and reconciliation
- Communicate effectively with veterinarians, technicians, and support staff to ensure efficient daily operations
- Educate clients on hospital policies, preventive care, medications, and follow-up instructions
- Manage emergency intakes calmly and efficiently, prioritizing patient care and client communication
- Maintain a clean, organized front desk and welcoming waiting area in compliance with hospital standards
- Handle sensitive or emotional client interactions with empathy, professionalism, and conflict-resolution skills
- Assist with inventory tracking, prescription refills, and coordination of lab results
- Ensure confidentiality and compliance with medical and client privacy regulations
- Train and support new front desk staff on procedures, software systems, and customer service expectations
Front Desk Specialist - Vacasa - Panama City Beach, FL
(2025-07 - 2025-12)
- Managed front desk operations, including greeting and assisting guests, answering phone calls, and handling inquiries
- Maintained a professional and welcoming atmosphere at the front desk by providing excellent customer service to all visitors
- Efficiently checked-in and checked-out guests, ensuring accuracy of information and timely completion of tasks
- Responded to guest complaints or concerns in a prompt and courteous manner, resolving issues to ensure customer satisfaction
- Maintained knowledge of hotel amenities, local attractions, and events to provide recommendations to guests
- Collaborated with other departments such as housekeeping and maintenance to address guest requests or issues promptly
- Utilized computer systems or software applications to perform tasks such as checking availability, making reservations, or updating guest information
- Informed guests about hotel policies regarding check-in/check-out times, pet policies, parking fees, etc
- Demonstrated strong problem-solving skills when faced with challenging situations or difficult customers
Customer Service Representative - VCA Animal Hospitals - Lakeside, TX
(2024-09 - 2025-06)
- Collaborated with veterinary staff to coordinate patient intake processes, including obtaining medical histories and vital signs
- Maintained accurate electronic medical records for all patients, ensuring confidentiality and compliance with privacy regulations
- Educated clients on preventive care procedures, vaccination schedules, and post-operative care instructions to promote pet health
- Managed incoming/outgoing mail and emails while prioritizing urgent communications from clients or referring veterinarians
- Resolved client complaints effectively by actively listening to concerns and taking appropriate action to achieve satisfactory resolutions
- Utilized multi-line phone systems to handle incoming calls from clients seeking information or scheduling appointments
- Coordinated follow-up communication with clients regarding lab results or treatment plans as directed by the veterinary team
- Supported the front desk team in maintaining cleanliness of waiting areas, exam rooms, and administrative spaces
- Contributed to marketing efforts by promoting special events or promotions through social media platforms or email newsletters
- Maintained knowledge of various pet insurance policies to assist clients in understanding coverage options for their pets' healthcare needs
- Managed a high-volume reception area, efficiently scheduling appointments and managing client inquiries
- Provided exceptional customer service by greeting clients, answering phone calls, and addressing client concerns with professionalism and empathy
- Scheduled appointments for veterinarians, efficiently managing the appointment calendar
- Informed pet owners about post-operative care instructions after surgeries or procedures
- Notified veterinarians promptly of any urgent cases that required immediate attention
- Verified insurance coverage details for patients prior to their appointments
- Performed basic clerical tasks such as filing documents and photocopying records
Sales Assistant/Coordinator - JM Materials - Decatur, TX
(2021-10 - 2023-01)
- Assist buyers resolve technical requests or issues.
- Assist in gathering feedback to improve sales target development.
- Assist in ongoing review records and information to determine effectiveness of work processes and procedures.
- Assist in the preparation of sales proposals.
- Collect profiles of buyers from various sources.
- Explain details and functions of products effectively to buyers.
- Gather information on buyers requests.
- Maintain buyers' data to support tracking and opportunities.
- Maintain records engagements.
- Manage leads on potential new buyers.
- Manage programme activities to drive targets.
- Report buyers' dissatisfaction of products.
- Support sales and finance departments to process payment to sellers.
- Support work improvement activities and performance improvement strategies.
Scheduling Coordinator/Administrative Assistant - Rico's Window Coverings and Films - Rancho Cordova, CA
(2018-08 - 2019-11)
Schedule the installations/repairs of window film, shades, shutters for businesses as well as residential customers
- Document preparation for installers appointments
- Arrange logistics and scheduling for installation of multiple projects
- Following up on potential lead/clients
- Creating service repairs
- Receive and track shipments
- Input customer information into spreadsheets and database
- All customer inquiries
- Administration duties ie. maintain filing systems, emails, faxing, copying, scanning
