Trainer & Checkout Advocate - Target - Arlington, TX
(2024-03 - 2025-06)
- Answered and directed calls to the appropriate departments and ensured customers received accurate information
- Trained and mentored new team members
- Maintained accuracy and security of cash operations through daily reconciliation and documentation
- Fostering a collaborative and productive work environment
- Cross-trained in multiple roles, including, service desk, drive up and cashier, ensuring seamless store operations
- Resolved guest concerns and supported the team during challenges with calm, effective solutions
- Fostered brand loyalty by consistently delivering a positive guest experience and educating customers on our loyalty program
Production Associate - Goodwill - Arlington, TX
(2023-05 - 2024-08)
- Participated in team meetings to review metrics and discuss strategies for improving customer satisfaction
- Sorted and averaged 1600 clothing items daily with a team of 3 members
- Processed donations, ensuring items were priced and displayed appropriately for sale
- Inspected donated items for quality standards and ensured timely sorting and pricing
- Collaborated to meet production goals of 1000+ units weekly
Food Counselor & volunteer - Pheonix Source - Arlington, TX
(2022-08 - 2023-05)
- Developed strong relationships with children through consistent communication and encouraging engagement during meals and daily activities
- Conducted door to door outreach to engage with community members and raise awareness about the nonprofit's mission.
- Utilized social media platforms to promote volunteer opportunities and engage with the community
- Tailored outreach efforts to connect with underserved communities, in need of food assistance
- Supported community outreach activities, contributing to a 15% increase in food donations received over 6 months
- Analyzed survey feedback from recipients to improve future outreach strategies and address unmet community needs
Picker Packer - VSSI - Grand Prairie, TX
(2022-06 - 2023-08)
- Pulled orders quickly to maintain productivity goals
- Scanned packages and boxes to move into loading dock for shipment.
- Checked packing slips and other documentation to appropriately box items.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Verified proper labeling and identification on all orders before shipment
