Jessica Reed

Visionary and results-driven executive leader with over 10 years of progressive leadership experience in health and human services, developmental disabilities, and large-scale operations management. Proven success overseeing complex budgets, facilities, workforce development, regulatory compliance, quality assurance, and customer satisfaction initiatives across geographically dispersed locations.

Recognized for building high-performing, people-centered cultures that promote accountability, collaboration, and continuous improvement. Known for balancing compassionate service with operational excellence, financial stewardship, and commitment to client, family, and employee satisfaction.

Program Administrator | Operational Leadership

RISE Services, Inc. – Mohave County, AZ

June 2020 – Present

• Program Administrator | Operational Leadership at RISE Services, Inc. (2020-06 – Present)
• Provide executive leadership and operational oversight for residential, day, and community-based home health programs serving individuals with intellectual and developmental disabilities throughout Mohave County.
• Direct a large and complex health services portfolio including 7 residential homes, 5 day program locations, a fleet of 30 vehicles, and a caseload of 300 HCBS clients and their families, ensuring exceptional customer service, positive client outcomes, and strong family satisfaction.
• Drive strategic growth initiatives that increased annual revenue from $5 million to $14 million, significantly expanding service capacity, improving access to care, and strengthening organizational and community impact.
• Provide executive oversight of multi-site operations, including facilities, fleet management, and service delivery, ensuring safe, compliant, efficient, environments that support high-quality care and consistent client experience.
• Ensure full compliance with all applicable State, Federal, DDD, AHCCCS, HCBS, licensing, safety, audit, and funding requirements, while serving as a key liaison to state agencies, healthcare partners, and community stakeholders to enhance collaboration, service quality, and access.
• Build and develop high-performing leadership teams, driving employee engagement, satisfaction, retention, and accountability while strengthening succession planning and organizational stability.
• Lead operational planning, program development, and process improvement initiatives, leveraging data, performance metrics, and trend analysis to elevate service delivery, quality outcomes, and overall customer satisfaction.
• Provide calm, decisive leadership through complex personnel matters, critical incidents, and operational challenges, ensuring continuity of care, workforce support, and a stable, mission-focused environment for both clients and employees.
• Foster a mission-driven culture rooted in collaboration, empowerment, accountability, and a strong commitment to service excellence, employee satisfaction, and long-term workforce retention.

Regional Manager (Executive Leadership Team) at Milemarkers Therapy Services (2015-06 – 2020-06)

• Partnered with executive leadership to implement strategic initiatives that improved operational systems, service quality, customer satisfaction, and organizational performance.
• Managed day-to-day program operations while ensuring compliance with regulatory standards and delivering consistent, high-quality client-centered services.
• Strengthened communication and alignment between executive leadership and direct service teams to support employee engagement, accountability, and service excellence.
• Led initiatives focused on client satisfaction, employee retention, leadership development, and overall program effectiveness.
• Contributed to risk management and operational problem-solving to maintain quality care, workforce stability, and positive service outcomes.

Graduate in Executive Leadership – RISE Leadership Academy (2023 – 2024)

Graduate in Leadership – Lake Havasu Leadership Academy (2019 – 2019)