Manager at Community Treasures (2020-08 – 2025-07)
- Managed day-to-day operations of the business, ensuring smooth and efficient workflow
- Handled all administrative tasks, including paperwork, budgeting, and planning
- Developed and implemented sales strategies to meet business objectives
- Created staff schedules and managed payroll operations
- Established and enforced company policies and procedures
- Coordinated volunteer management and optimized volunteer resources
- Fostered community and donor relations to enhance business reputation
- Designed and taught soft skills and transitional learning curriculum for students
- Supervised a team comprising over 30 volunteers and 2 paid staff members
- Organized and executed all events and community outings to promote business engagement
Bartender/Serve/Shift Lead at Buffalo Wild Wings (2009-10 – 2020-12)
- Expertly mixed and poured drinks in accordance with company recipes and standards, ensuring consistent quality over a 10-year bartender career.
- Efficiently managed opening and closing procedures, maintaining operational excellence and readiness.
- Oversaw staff task completion, ensuring all responsibilities were fulfilled to maintain service standards.
- Developed staff schedules and effectively handled shift coverage to ensure smooth operations.
- Demonstrated versatility by working across various roles, including kitchen support, serving, bussing, and bartender, as needed.
- Played a key role in the company's expansion by traveling to new store locations throughout the Midwest to ensure excellent front-of-house (FOH) and back-of-house (BOH) training new staff and ease store setup, during my initial first two years of employment.
FOH Manager/ Bartender/ Serve at Charred 51 (2018-08 – 2020-03)
- Managed daily front-of-house operations to ensure smooth service and customer satisfaction
- Expertly mixed and served a variety of beverages during busy weekend evening shifts
- Provided attentive and efficient table service during lunch hours and popular Sunday brunches
- Demonstrated flexibility by readily stepping into various roles as required to maintain operational efficiency
