Jessica Shelby

Detail-oriented professional with more than 10 years of experience in administrative support, information management, customer education, sales, recordkeeping, and transaction processing. Experienced in reviewing and organizing information, maintaining accurate records, processing claims, working with Microsoft Excel, following established procedures, and communicating information clearly. Strong ability to learn new systems, work independently, and complete structured tasks accurately and consistently.

Seeking flexible remote opportunities in AI training, data annotation, content evaluation, data collection, and related project-based work.

Administrative Assistant at Aflac (2021-01 – 2023-12)

• Managed incoming telephone calls and email correspondence while providing accurate and professional communication.
• Filed and processed insurance claims according to established procedures.
• Maintained and organized information using Microsoft Excel.
• Reviewed documentation and information for accuracy and completeness.
• Maintained organized records and handled sensitive customer and insurance information appropriately.
• Managed multiple administrative tasks while maintaining accuracy and attention to detail.
• Used computer-based systems to enter, organize, maintain, and retrieve information.
• Followed established processes and requirements when handling claims and documentation.

Insurance Sales Agent at Aflac (2019-01 – 2020-12)

• Conducted business-to-business sales and communicated directly with business owners and individuals.
• Educated customers about available insurance options and explained complex information clearly.
• Filed and processed insurance claims.
• Collected, organized, and maintained customer information and documentation.
• Adapted communication to different individuals and situations.
• Worked independently while following established company procedures.
• Developed strong written, verbal, and interpersonal communication skills through direct customer interaction.

Keyholder at Adam & Eve (2013-01 – 2016-12)

• Opened and closed the store while independently managing daily operational responsibilities.
• Counted and reconciled cash registers.
• Processed customer transactions accurately using a POS system.
• Assisted customers and provided product information based on individual needs.
• Maintained accurate transaction records.
• Followed company procedures while managing multiple responsibilities independently.
• Handled customer interactions professionally and resolved routine issues as they arose.

Keyholder at Danny's Tobacco (2011-01 – 2013-12)

• Opened and closed the store and managed daily operational responsibilities.
• Counted and reconciled cash registers.
• Processed customer transactions using a POS system.
• Assisted customers and provided product information.
• Maintained accurate transaction records.
• Followed established procedures and completed routine tasks consistently.
• Worked independently while balancing customer service, sales, cash handling, and store operations.

High School Diploma – North Hardin High School (2009-06)